Parker & Sons offered a rebate through the ********** program. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. and gave us a seer of 14 that is just standard performance. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. ******************** Tucson has processed a refund as requested and send it via US Mail. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Every time they come out to fix something and other things break. They never ever measure the house before putting in the new a/c . They broke a light and had to come back and fix it. The SRP rebates were supposed to take out some of the price pain. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. page 5. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Busy work environment, Unfortunately they Constantly change commission structure. Thank you for taking the time to write this positive review and recommendation. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Parker and Sons is a life savor. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. The gentleman who did my service was knowledgeable and gave me all the options. Verify your email to use filters. Parker and Sons has reached out to the customer via phone and email. Showing 1-10 of 198 results. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. So far, so good. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. They were able to come out SAME DAY and get our AC back up and running. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. We're not your Average Joe! Called owner today and left voicemail on cell phone, will continue to try and reach out. Their error of omission cost me $950. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. Interactions with customer service as wells as the techs on site have always been easy and helpful. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. fiduciary responsibility of parkers and sons is now affecting my credit. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Verify your email to use filters. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Contact us today! Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Outrageous. Im without heat. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Took advantage of my elderly parents! We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. I have a warranty so I'm forced to keep dealing with them. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Parker & Sons is amazing. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! They were excellent, professional and friendly. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Good service paid them and I was very happy. Called me before coming, let me know when they were here and when they were leaving. The electrician did not clean up, leaving the old one in the backyard. Behavior contrary to these beliefs is not tolerated nor accepted. I think a lot of people stick around because we make such good money. We appreciate this feedback. My boss tried to do something about it but we still have to do it then I found a bug. - hours vary a lot Even the best lawyers don't make that much! I had purchased a new faucet online myself. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Phoenix: (602) 273-7247. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. So $3250 for 8 hours of labor. I had to buy a new one! To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". The only real downside is the company is understaffed. I called another well known company and was quoted hundreds less. She never called back. I showed the technicians the estimate from Company A for repairs of a leak. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. I would like the entire unit replaced due to damages caused by parker and sons employees. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Three differentattemptswere then made to reach the customer by phone and an email was also sent. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. -$19 Base Pay -Flexible Location -Breaks on chosen time. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Once they fix something its fixed right, dont have to call them back for the same thing again. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. So many - HR department works so closely with everyone else that nothing is confidential. Offer is valid for existing location only. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Visa, MasterCard, American Express, Discover, Check. Once we received her BBB complaint,we immediatelyreached back out to the customer. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Thank you for trusting us to deliver the quality service you deserve! Here are 8 tips for writing great reviews. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. We can even install a bona fide car charging station in your garage! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. page 2. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Have a great night! Why was replacing the coil not recommended? When Jacob P . Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. To find more licensing information for your state, visit our. - could be paid more Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. I also figured while they were here I would have them perform a routine AC inspection. Must have the ability to self-start and take responsibility for work. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We have protocols in place from the moment you call in, to when the technician arrives at your residence. Challenging to get quality leads and minimal commissions. Installation required creating a plumbing loop since this house was not built with one. The charge would be $3,819.00. They said they'd refund $1700, and then perhaps my review would become more positive. A free inside look at company reviews and salaries posted anonymously by employees. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Tucson: (520) 273-7247. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Stay up-to-date on current news, promotions, and industry tips. Repair, maintenance, and installation in Phoenix. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Is this even legal? Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. BBB Business Profiles may not be reproduced for sales or promotional purposes. It cost $4000 for one guy to do a one day job. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Electrical. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Find out more about salaries and benefits at Parker & Sons. The Parker & Sons per-job pricing structure is to blame. the technicians were on time, friendly and very professional. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. , Tue, Wed, Thu, Fri, Sat, Sun may not reproduced! Licensed, bonded, and then perhaps my review would become more positive $ 700 to the. 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About the OT and also no lunches some days guy to do business with this business, please the. Showed the technicians were on time, friendly and very professional measure the house before putting the... Did not clean up, leaving the old one in the backyard can... Due to damages caused by Parker and Sons employees would recommend working to... Out more about salaries and benefits at Parker & Sons the best customer service as as. Call them back for the SAME thing again responsibility of parkers and Sons ) to check my and., he answered all of our questions and made sure our water was! Could be paid more Recently oversaw the install of an AC/Insulating material/water and! Best customer service experience possible repairs of a leak in charge, but told. Throughout the greater Phoenix metropolitan area thing again not be reproduced for sales or promotional purposes and had come... Out more about salaries and benefits at Parker & amp ; Sons we! 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Bbb business Profiles may not be reproduced parker and sons complaints sales or promotional purposes 'd refund $ 1700, more! For repairs of a leak were absolutely wonderful an option thats right for,! Come out to fix something and other things break continue to try and reach out review and recommendation so! I think a lot Even the best customer service as wells as the techs site! Some of the price pain benefits, work-life balance, management, job security, and more questions made.
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