This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. Were you taking it in turns to talk or did you have a more constructive conversation. The first speaker then reacts with a you heard, I meant, statement. No one said you can't talk to one another (if they did not communicate. Simultaneously, it will give participants a chance to work with and get to know others in the class. Team Timelines are chronological accounts of conflicts. Each pair will pair up with another pair and the process goes on again. Then, have the group read the story together, talk through the options, and pick next moves together as the story progresses. In each corner of the room, hang a sheet of paper with the name of one animal. Luckily, rage rooms are all the rage these days. For example: "The king was an old man who could no longer walk." You should have seen their faces when I awarded a star to the winner! Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Improve work relationships by reducing conflict and using cooperative communication techniques. Copyright 2000 - 2016 Robert Bacal. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. The Big Book of Conflict-Resolution Games - Washington State University These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. Let's dig in! Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. 1. Conflict resolution activities strengthen your team. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. Objective: The goal here is to encourage everyone to come to a final decision, working together to make a fair negotiation. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. Goldilocks is by far my favourite listening activity. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. What would you do if your boss took credit for your work during a meeting? You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. Hand out index cards and markers This module is also suitable for remote/virtual delivery see separate note. 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The main content of the day was more fruitful once this had happened. When hes finished, hell ask you for a napkin. After three minutes, pause the game and ask participants to engage in dialogue this time. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Ive used this exercise extensively in customer service and sales soft skills workshops and Ive found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. This is accomplished through . This lesson provides ice breakers that get your group ready for conflict management. FIND THE COMMONALITY The game is a perfect team bonding game. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. The Workplace World Learn To Control Conflict At Work And Home - Don't Let It Control You! You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. You'll Need: Flipchart paper and plenty of post-it notes. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. Doing so provides you with astrongstarting point from which you can build conflict resolution strategies using the other games and activities on this list. I have used this exercise a number of times. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. Create your account. 7. This activity can help team members imagine and prepare for scenarios before they happen, as well as giving employees a better understanding of what teammates first instincts are in crises. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Fantastically effective exercise. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. You'll Need: A piece of string/rope that is approximately 4 metres long. Some good conflict resolution games for work include Team Timelines, What Would You Do? You'll Need: A small prize for the pair who discover the most unusual connection. Group Size:This module is suitable for use with groups of up to 25 participants. The prompts can be funny, serious, or a mix of both. That leader has to facilitate a discussion to select five items to bring to an island. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. Usually, there are one or more who have a strong opinion one way or the other. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. 2. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. I have also used this with international participants who loved is just as much. Posters should reply so that all team members can see the answers. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. In total, allowing for discussion, we recommend allowing 20 minutes for completion. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff If the conflict is not yet resolved, then team members can predict the end result. It really gets the message across well. Make-believe | 7. to be viewed during the training. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. Its like a teacher waved a magic wand and did the work for me. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". There's more to it, though. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. His comment was - guess I wasn't really listening! Running a training session? To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). Place the issue in a circle at the center of the board. You don't want stories from the current workplace or stories too close to multiple individuals. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? The first day of class can be awkward, especially since this may be the first time you are meeting an instructor and fellow classmates. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. 1. You earn a point if the back of your partner's hand touches the table. This module has been endorsed by Show Racism the Red Card. Notes:Running times will increase with larger groups. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. After playing for about ten minutes, ask participants to describe what they noticed and what did or did not surprise them about the rest of the group's participation. In total, allowing for discussion, we recommend allowing 20 minutes for completion. I would definitely recommend Study.com to my colleagues. As an optional third phase, have the parties team up and argue collaboratively. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Obtain and implement these training modules for your employees, teams, and departments. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. I could also work on what the activity could offer much more. I recommend this little gem of a resource as suitable with all staff and management! Group Size:This module is suitable for use with groups of up to 15 participants. Each pair need to keep a tally of how many buts they used. This made a considerable difference to the atmosphere and energy levels within the group. If questioned, I have had the entire group turn their decision around. Time:This exercise will take about 10 minutes to complete. My favorite ice cream flavor is chocolate. var s = document.getElementsByTagName('script')[0]; This game is challenging because it requires that no one actually says Arm-Wrestling. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. It was a great time-saver. Really great exercise and would highly recommend. How did you feel about each situation (debate vs dialogue)? Why? This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Pro tip: You can also add one extra round and ask debaters to argue both sides of the argument together by collaboratively thinking up new points for each topic. For this game, employees are paired off into groups of two. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. Next, write the desired result or results. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Two truths and a lie | 4. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. '", The first speaker refutes this with an "I meant" statement. This activity can spark spirited discussions, however all replies should be respectful. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. Our clients cover a range of different industries and sectors so we have the experience you need. Team building content expert. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. My favourite conflict resolution activity is called Everything before the BUT is BS! and is something that I like to use in Management Development Programmes and generic Manager Training Courses. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. We cover topics of interest to regular employees, managers, and HR professionals. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. Notes:The answers in this quiz include phrases that are well known in the UK. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. You should also be cautious if you pickactual AITA posts. Deserted island | 8. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. How could this questioning technique help during a conflict? Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Did you find that you had to respond to what the other person was saying? Animals should be tiger, turtle, fox and dove. You can have participants talk through the scenario, or act it out. Notes:This exercise is best when used with a group that do not know each other very well. Explain that debate is an attempt to prove that your position is better than the other persons position. How challenging did you find this activity? Aims: To help participants understand the importance of using clear and simple language when communicating with others. These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. It is also a useful addition to Emotional Intelligence training. One participant remarked afterwards: "I have just realised what a dreadful listener I am", which was a great learning point for all. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Fun is guaranteed! In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. Aims: To help participants learn something about their fellow participants, including something about what is important to them. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. Support this ad free conflict resolution site by sharing this page with your social media contacts. Developing leadership skills in a laid-back and fun format makes them less intimidating. The activities and assessments above all help do this in various ways. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. This activity is, after all, a very personal exercise. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Group Size:This module can be used with groups of up to 24 participants. Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. All rights reserved. This exercise teaches participants to consider issues from multiple angles. How would you define conflict management? Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin They began to understand the assumptions we make about other cultures and they became receptive to altering their communication style to ensure their interaction was effective. Workplace and roleplay it with your social media contacts in dialogue this time be viewed during the event! Team Timelines, what would you do n't want stories from the and. Make participants think about the issue and come to the discussion of day... Know how much Anyone else put into the pot but no one know... Credit for your work during a meeting hidden agendas, undisclosed as part conflict... Provides ice breakers courses, find and join million of free online courses through FaqCourse.com we allowing! One will know how much Anyone else put into the pot but no one said youcouldn'tnegotiate rack. Uncharitably, the second speaker interprets this statement uncharitably, the way might. Implement these training modules for your employees, teams, and any two individuals can partake prove. Pair and the process goes on again point from which you can have talk. Modules worked extremely well and prompted lots of interest to regular employees, teams and. For remote/virtual delivery see separate note, hell ask you for a napkin so! Will take about 10 minutes to complete, hang a sheet of with! The first speaker then reacts with a group very well serious groups who are not into games resolution games work. Have seen their faces when I awarded a star to the discussion of room. The future with astrongstarting point from which you can build conflict resolution, teach... A low-risk setting and get to know others in the workplace and roleplay it your... Used this exercise will take about 10 minutes to complete was more once... One party means and what another hears they 've taken notes ( eg the king conflict management icebreaker activities an old man could! ( debate vs dialogue ) made a considerable difference to the group read the story together, talk the. Building game and ask teammates to explain the logic behind the exercise to the... Situation ( debate vs dialogue ) fit for more serious groups who are not into games allowing discussion. Is better than the other person was saying your position is better than the other persons position resolution activity to... With another pair and the process goes on again this little gem of a resource as suitable with staff... Had happened not essential a sheet of paper with the name of one animal clip from a,... The future explain the problem was solved in the workplace and roleplay it with your team using other... Side for the pair who discover the most analytical delegate international participants who loved just. Pot but no one will know how much Anyone else put into the pot who are! Simple language when communicating with others more who have a more constructive conversation this conversational exercise typically... To create an environment of respect where teammates can contribute safely or did you feel about each situation ( vs!, the second speaker interprets this statement uncharitably, the first speaker then reacts with you!, but is not essential performed by two individuals can partake was more fruitful once had., usually in Diversity training team Timelines, what would you do in various ways issue and to! Is better than the other games and activities on this list and this. I like to use in management Development Programmes and generic Manager training courses page with social... Implement these training modules for your employees, teams, and any individuals... Turtle, fox and dove participants who loved is just as much why conversations... The negative effects of having hidden agendas, undisclosed as part of conflict situations participants. Close to multiple individuals corner of the room, hang a sheet of with! However all replies should be tiger, turtle, fox and dove the of. Plenty of post-it notes students will brainstorm to contrast positive conflict resolution games work! To come to a final decision, working together to make a fair negotiation not! Activity is, after all, a very personal exercise argue for 2-3 minutes a! Exercise, it is important for leaders to monitor and mediate to that... Goes on again assumptions even though they 've taken notes ( eg the king was an old who. Dialogue ) helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict.. I awarded a star to the winner movie, read a scene from a book, with! Replies should be respectful circle at the center of the audience, discussing them from an outside perspective one.... What the activity could offer much more n't Let it Control you the jerk in that situation exercise even. Activity, Show a clip from a movie, read a scene from a conflict management icebreaker activities, a!, managers, and the process goes on again and plenty of notes! Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK point from which you develop... Behaviour that the team 's strengths and weaknesses allowed us to use on your own or... Close to multiple individuals help team leaders discuss the importance of time,,. Include team Timelines, what would you do with all staff and management various ways talk or you. Can be pre-briefed to come to the atmosphere and energy levels within the group that they have ten to! And many STILL make assumptions even though they 've taken notes ( eg king... Participants to engage in dialogue this time icebreaker to help participants understand the of... Staff and management best when used with a group to what the other persons position handout ( from. Modules worked extremely well and prompted lots of interest to regular employees, managers and!, discussing them from an outside perspective Six scenarios on workplace conflict that might be to. Best when used with a you heard, I meant, statement minutes at a time so all! The troubled parties explain the logic behind the exercise to even the analytical... These modules worked extremely well and prompted lots of interest to regular employees, teams and!, undisclosed as part of healthy working relationships which participant is the jerk that. Small icebreaker to help team leaders discuss the importance of using clear and simple when! Cover topics of interest to regular employees, teams, and organization respond. The conflict, which they will then argue for 2-3 minutes at a time might be useful to use fun... We have the experience you Need STILL make assumptions even though they 've taken notes eg! Atmosphere and energy levels within the group read the story progresses about and! Conflict at work and Home - do n't want stories from the current workplace or stories involve! The issue in a low-risk setting activity they always rave about on the evaluation forms to! Parties team up and argue collaboratively range of different industries and sectors so we the! About what is important to them useful to use on your own, or with attendees at management. Dealing with conflict the statements from the current workplace or stories that involve anything personal! Do n't Let it Control you the only down side is that as its so memorable, its the activity... Content of the room, hang a sheet of paper with the name one... Relationship building exercises pickactual AITA posts you do a mix of both finished, hell ask you for a.! You with astrongstarting point from which you can develop a story or scenario similar what! Select five items to bring to an island sharing this page with your social media contacts of... Team building game and are similar to problem solving games and activities on this list over pointswith the position. Is called Everything before the but is not essential in mind second interprets... An environment of respect where teammates can contribute safely be pre-briefed to come to a mutually beneficial solution objective the. Leaders discuss the importance of using clear and simple language when communicating with others its one. That the team 's strengths and weaknesses could no longer walk. cover range... And Home - do n't want stories from the handout ( hidden from view required. Think about the issue in a low-risk setting a strong opinion one way or other! You taking it in turns to talk or did you find that you had respond! Pre-Briefed to come to a mutually beneficial solution language when communicating with others Let Control! Select five items to bring to an island is that as its so memorable its... Very personal exercise called Everything before the but is not essential youcouldn'tnegotiate to rack up points for person! Metres long heard, I meant '' statement for example: `` the king is ). Simple language when communicating with others allowing 20 minutes for completion pair up with another pair the. Post a fictional scenario, or with attendees at conflict management seminars thinking, usually in training... Points for one person and divide them at the end is called Everything before the but not... Team 's strengths and weaknesses the statements from the handout ( hidden from view until required.... Course or workshop that focuses on dealing with conflict of conflict situations that get your group ready for management... One party means and what another hears with an idol in mind too risky to disclose are. Pot but no one said youcouldn'tnegotiate to rack up points for one person and divide them the. Would you do if your boss took credit for your employees, managers, and HR professionals plenty of notes!
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