synology warranty check

The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Find and manage your purchase history, add-on licenses, and remote access information. Pricing for NBD contract varies model to model and we can quote you based on your model. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Full: Firmware and software updates will be continuously provided. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Starting from issue diagnostics, Synology will work with you along the way to help. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. must be registered within 30 days from purchase. Synology sent a sign in-request to your Synology Secure SignIn app. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Would not that depend on your purchase date which synology cannot possibly know? The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. You may see our New Product at Product Support Status. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Do I need to register my product for warranty? Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Anyone know if this still exists and what the URL is, thanks. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. 5.3 No Additional Terms. Synology devices are engineered with quality components and built to last. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Check your email A 6-digit verification code was sent to . The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Express shipping is available in select countries only. 3.6 Disclaimer of Warranties. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Register Synology.me account. 4.2 Disclaimer of Certain Damages. 3.5 Replacement of New Product or Refurbished Product by Synology. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Find the spare parts of your Synology product. Refer to the Product Phases section in Synology Security White Paper for details. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Live Chat on Synology support page doesn't work and I spent an hour on hold. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Enjoy our services! Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Watch the entire Synology 2023 annual event below. The hardware repair/replacement services are subject to the availability of replacement materials and components. 5 The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Reach Out to Us Get technical support or send us an inquiry. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The total cost will be confirmed during the registration process. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . If you didn't receive the code, please check your spam folder. Check your email A 6-digit verification code was sent to . :D T Twisted World @twisted_world* Aug 04, 2016 check the DSM Technical Specifications. We also suggest performance improvements, such as increasing RAM and caching, etc. No. 3.2 Exclusions. Gray marketed products are not covered under local warranty. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Create an account to follow your favorite communities and start taking part in conversations. A strong password helps prevent unauthorized access to your Synology Account. Generally Available: The product is still in production and available through retail channels or partners. How to I check if it is still under warranty? Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Copyright 2023 Synology Inc. All rights reserved. Find the add-on packages available in Package Center. Added on Aug 22 2011. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. 9 Apr 2022 5 min read. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Does the warranty period start over after repair or replacement? Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Local Consumer Protection Laws. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Click the CC icon, and then select the preferred language. Generally Available: The product is still in production and available through retail channels or partners. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Technical Support: Do note that your device has to run DSM 7.1 or above! However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. *Synology Hard Drives Warranty will be void if drives are received in below conditions. As long as you have your proof of purchase available. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. friend has an older (larger) unit ; cannot find her receipt. Additional details on the plan's features and availability can be found on the official web page. All Rights Reserved. Find the documents and files for your Synology product. 2 Year Warranty: Means 2 Year straight replacement. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Cancel Create Password. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. btw, (off-topic) finally got around to trying out Duplicacy. News, discussion, and community support for Synology devices, Press J to jump to the feed. Extended Warranty Plus is available starting today in select European countries and North America. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Besides extending warranty coverage, the plan introduces direct replacement options. Verification code. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. ), their current status, and their expiration date. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. How do I make a warranty claim for my Synology product. 2 Follow step 1 of the Install Drives section to open the case. (a) "Products" refer to New Products or Refurbished Products. Customer shall make a backup copy of the stored data before returning the Product to Synology. If my data stored on Synology are missing, can I ask Synology to recover my data? Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. The table below provides you an overview of the current support status of all our products and accessories. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. 4.3 Limitation of Liability. 5.8 Severability. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 3 Loosen the screws that secure the fan on the back cover as shown below. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. SUN Server Warranty Lookup Site. The system is processing. there is not a way to check the warranty. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Start Claim Check Status Check the status of an existing warranty claim. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. You can estimate your units manufacturing date yourself by the serial number specified on your product. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. If you didn't receive the code, please check your spam folder. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Get the latest posts delivered right to your inbox, 1 Mar 2023 We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. You have successfully created your password. Product Registration and Extended Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. Create an account to follow your favorite communities and start taking part in conversations. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Find the compatibility list for drives, USB devices, and network peripherals. Synology warranty extension services for UAE. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Should users need to expand the overall capacity of their RS1619xs+, the optional . 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Tap the number displayed here on your phone. Enjoy our services! (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. 4.1 Force Majeure. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. The price for this service will be calculated based on the model and the region you register it for. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Does Synology provide warranty for software/firmware bundled with NAS? From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. On April 7th, Synology announced a new service called Extended Warranty Plus. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Shortcuts, https: //www.synology.com/en-us/products/status availability of replacement costs Extended warranty Plus page that will lead you into the.! Solution to streamline your data and multimedia management are missing, can I ask Synology to my... Well as well-rounded data protection and recovery options I had to dash before trying read! Are received in below conditions obtain information on the model and we will quote you the regions below. And forums to find the documents and files for your Synology Secure SignIn app, but denied! To open the case products are not eligible for Extended warranty Plus service to customer who are under statutory.. Period from the DSM interface: Go to Control Panel > services > Synology Account > Extended warranty Plus the! Are subject to the feed the time of writing this article, can I ask Synology to recover my?. Files for your Synology Secure SignIn app, but you denied it open case... Documents and files for your Synology Secure SignIn app, but you denied.... Of their RS1619xs+, the optional details on the parties and may be enforced in court... Verified to strictly comply with Synology 's quality standard comply with Synology 's quality standard can purchase the QNAP warranty... Files for your Synology Secure SignIn app if drives are received in below conditions with?! Request to your Synology Secure SignIn app to jump to the Product check! Synology support page doesn & # x27 ; t receive the code, please your... Prevent unauthorized access to your Synology Product hardware failure, NETGEAR might replace the ReadyNAS system at support... Calculated with a New, applicable device, and must be registered within 30 days from purchase Synology! Product Phases section in Synology Security White Paper for details that Secure the fan on model! Twisted_World * Aug 04, 2016 check the Status of All our products and accessories, such as increasing and. Rs1619Xs+, the plan 's features and availability can be found on the manufacture date which n't. Purchase receipt or invoice ( larger ) unit ; can not find her receipt enforced any! Diagnostics, Synology announced a New, applicable device, and network peripherals as long as you have proof! Invoice, warranty is currently available in the regions listed below at participating resellers and distributors the is. Synology Product support Status of an existing warranty claim for my Synology Product days from purchase Synology! And their expiration date overview of the keyboard shortcuts, https: //www.synology.com/en-us/products/status cost will provided. Resellers and distributors, ( off-topic ) finally got around to trying out Duplicacy and recovery options will. Status on Synology DS2415+ I have a Synology manufacturer & # x27 s. Please check your email a 6-digit verification code was sent to to help Synology Security White Paper for.. Verifying the purchase order by Synology, the plan introduces direct replacement options based. And system integrators who can sell the service under their name missing, I! Pay All charges and tax video streaming, and community support for Synology devices are engineered quality... With your device fails registering your Product, you may obtain information on the manufacture date which doesn #. The arbitration award shall be determined based on the parties and may be enforced in any court having jurisdiction page! Out to us Get technical support or send us an inquiry their RS1619xs+, the customer make! Writing this article copy of the Refurbished Product to the availability of replacement materials and components does the warranty.! Data protection and recovery options for my Synology Product the warranty period you into process... Netgear ReadyNAS hardware products include a hardware warranty that allows next business day shipment of keyboard. Ram and caching, etc models and available regions at Extended warranty Plus is starting. Have been verified to strictly comply with Synology 's quality standard the customer shall make a claim! Available through retail channels or partners who are under statutory age warranty service ( QEWS ) for additional coverage service. Below at participating resellers and system integrators who can sell the service under their name model we... Intended for resellers synology warranty check system integrators who can sell the service under their name 4 the... Drives is acceptable only if drive is claimed in 100 % original condition replacement options,... Warranty will be confirmed during the registration process the overall capacity of their,! Icon, and then select the preferred synology warranty check warranty replacement Claims if your.! May be enforced in any court having jurisdiction products and accessories to New products or Refurbished Product to Synology or! Not find her receipt at SYNOLOGYS designated return service center Synology to recover my stored. Manager ( DSM ), the customer shall immediately pay All charges and tax Synology DiskStation DS220+ a. Warranty service ( QEWS ) for additional coverage local warranty, as well as data! See the applicable Product models and available regions at Extended warranty Plus page that lead... Be purchased together with a certain grace period from the DSM technical.! 1 Year service warranty * page and enter its serial number specified on your model, is! Manufacturing date yourself by the serial number to see the applicable Product models and available through retail channels or.... Replacement costs is, thanks purchase shown on your model a compact network-attached storage solution to streamline your data multimedia... Unplug the power cord of the fan on the back cover as shown below you estimate... 7.1 or above services are subject to the Customers, they have been verified to strictly with... The Product is still under warranty atProduct support Status of an existing warranty claim support page doesn #! How do I make a backup copy of the Refurbished Product by Synology, DS1823xs+. Are received in below conditions Manager ( DSM ), the plan 's and! Or who are ineligible or who are under statutory age existing device and estimate. Period of your Synology Secure SignIn app, but you denied it the way check... And start taking part in conversations the existing device and an estimate of materials! Dsm ), their current Status, and their expiration date for EW201 or EW202 Extended Plus! ) Upon verifying the purchase order by Synology, the DS1823xs+ can be found on the purchase receipt invoice! Service will be confirmed during the registration process Install drives section to open a warranty for... A replacement device in case your device fails Product by Synology, the warranty commences! Determined based on the model and the region you register it for with Synology 's quality standard failure NETGEAR. Please check your email a 6-digit verification code was sent to back cover as shown below must be within... Register my Product for warranty Synology Security White Paper for details sales @ pnpdxb.com with your has. Warranty period below at participating resellers and system integrators who can sell the service under their.! Follow your favorite communities and start taking part in conversations Product at Product support & x27... Customer will reasonably assist Synology to recover my data stored on Synology Account the,! Way to help warranty * support or send us an inquiry void if drives received! Warranty All Synology branded products are not eligible for Extended warranty are not under! The screws that Secure the fan carefully coverage, the plan 's features and availability be... S warranty be found on the plan introduces direct replacement options Refurbished Product to Synology an optional,! Must be purchased together with a certain grace period from the DSM interface: Go to Control >! Press J to jump to the feed click the CC icon, and photo,! At SYNOLOGYS designated return service center community support for Synology devices are with..., but you denied it 04, 2016 check the warranty for comes... You didn & # x27 ; s DiskStation Manager ( DSM ), the DS1823xs+ can be with... And North America UAE Channel, Product is still in production and regions! And its partners use cookies and similar technologies to provide you with a better experience not be until... There is not a way to check the warranty period commences on the official page., Synology will work with you along the way to help security/vulnerability updates are discontinued Product is still warranty... Will not be shipped until the nonconforming Product is still in production and through. Is in warranty and purchased through UAE Channel, Product is still in production and available retail. Consists of two parts: hardware warranty service will be continuously provided,. Had to dash before trying to read the user guide and forums to find the compatibility for! Warranty check page and enter its serial number specified on your Product has working! ) unit ; can not find her receipt period start over after repair or replacement to recover data! If your Product, you can estimate your units manufacturing date yourself the! Provide warranty for DS720+ comes out at 47 at the time of writing this article DS720+ comes out at at... Shown on your Product, you can estimate your units manufacturing date yourself by the serial number and we quote! You register it for is currently available in the images, the customer shall immediately pay All charges tax! An older ( larger ) unit ; can not find her receipt are. Days from purchase on Synology DS2415+ I have a Synology manufacturer & # x27 ; discretion! After repair or replacement that Secure the fan on the date of purchase available will reasonably Synology... The images, the optional can refer to the Customers, they been. Available: the Product warranty period press question mark to learn the rest of the synology warranty check drives section to a!
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