celebrity cancelled cruise refund

They arrived. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. The popular Bravo . Future cruise credits are issued for the fare paid at the time of cancellation. Yes, so long as you request it on or before the relevant deadline. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Verified customer. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The refund will typically appear on your credit card statement in the next billing cycle. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Started August 27, 2021, By P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Guests who booked flights independently need to contact the air carriers directly for available options. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Viking River Cruises review: Ocean Cruise to South America. Posted 14 hours ago. % I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. FCC may be transferred to another guest in an Individual or Group booking. Challenging this on your credit card will not get you anywhere. I've been in this situation and this is a typical courtesy by the insurance company. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Pretty bummed since this was the one I was most excited for. 60 to 31 days. Without TA involvement I would also be shouting at Celebrity for clarification. %PDF-1.7 CC Help Jenn Celebrity Cruises. Multiple FCCs may be applied per guest within the same reservation. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. I'll update when we get either. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. I had the same type of incorrect date on my cruise. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). What sailings qualify for Cruise with Confidence? 2 0 obj If you have paid in full, the amount will be issued in the form of FCC. All taxes and fees will be refunded back to original form of payment. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. August 26, 2008. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq I know things happen but it seems like a lot of cancelled cruises. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? What payments are refundable on the sailings cancelled by Celebrity Cruises? How To Cope With Cruising's Pause? Seems logical that this fee should also be refunded by the insurer. Who can I contact about this? You will be responsible for any additional charges, such as an increase in the air fare. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. I'm sailing on the Equinox in May. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Cruise was 1st April and I contacted X the day after the notice. Those will be credited back to your credit. I like many others have many thousands of dollars tied up funding Celebrity failures. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Celebrity cancelled our stop in Alex. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. I also reserved my hotel rooms and other arrangements with refundable deposits. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. I was on hold for over an hour to speak to a representative but . It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. So, Celebrity is ahead in the notification dept. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. When opting for a refund you will forfeit the bonus 25% amount of your FCC. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Refunds are issued through 90 days before sailing on longer cruises. Ships' Registry: Malta and Ecuador. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Just point of view as to why some are sitting back waiting while others are jumping up and down. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). The terms of the FCC offered to a contracted group may not be the same. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. I didn't want any FCC credits, so I'm happy I got all my payments back. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. You will be able to leave a comment after signing in, By You will automatically receive a refund for the taxes/fees and port expenses within 30 days. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Responses may take 7 to 10 business days. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Yes. Refunds will be processed to the original form of payment. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Certain promotions will be excluded from the policy. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Different refund policies may exist for bookings made outside the United States or Canada. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. What about hotel and transfers? Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. ck59#2V`}i%h\`WFF,p1.niefsCvR stream The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. By What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? I cancelled online and received an email from X a few days later. Cruise ships have all types of cabins, from penthouse suites to interior rooms. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Is cruise/vacation cancellation protection available? It took about two weeks from the time I cancelled until I got my refund. Standard cancellation policies are found in the Cruise Ticket Contract. We will not cover any change fees for nonrefundable air or air purchased independently. R. Robert Blewitt of Laugharne, GB. There is no need to call to initiate the process. Move their 2021 sailing to 2022 to retain their current rate and promotions. Move their 2021 sailing to 2022 to retain their current rate and promotions. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Featured review. Celebrity cancelled our 3/27/20 cruise on 3/13/20. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. I would suggest you go to the official Celebrity site and click the link directly from there. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. 19952023, The Independent Traveler, Inc. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Crystal Cruises: Up to 90 days. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. The agent was very understanding when I voiced concern about the trip. Meecheee above said never, ever book a non-refundable trip . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Additionally, they have no cash value and cannot be exchanged for a refund. Can I use those certificates later regardless of their original expiration date? If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. He answered all my questions and didn't attempt to rush me off the phone. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Yes. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I do believe that having a refundable deposit help speed things along with my refund. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Yes, our Emergency Travel Team will automatically change the flights at no cost. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Since I may never travel again, I replied that I just want a credit issued to my CC. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? The guest said . If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Will I receive a refund for those? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. . She's out of the office today, probably resting up for her return to the office tomorrow! Thanks for your answers. We did those ourselves online and the credits were on the card quite quickly. B0MLG6X;/S]7g0t"kM#jk?u7^ Nothing new from X on our credit card! If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Started June 21, 2021, By Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Checked with TA and was told to check with them after 30 days. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Future reservations are subject to prevailing fares and offers in market at time of booking. How can I cancel and receive a Cruise with Confidence FCC? Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. s&+tA2KZ5%"zAV7 , Hope it won't be necessary. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. I'm a bit leery of clicking on an unknown entitiy. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. This would gain X some brownie points I am sure! Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. You'll hear from them. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. I did it yesterday and it was a very simple process. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). I guess I should have asked if I had to go thru. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A From August 2022 Travel + Leisure, published by TI Inc. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? 6|fcj&Dz0Q3VkK;6g`S?T Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Holland America: Approximately 60 days. What kind of compensation will they receive? I would have preferred a cheque, but customer service said that it had to go to the payment method on file. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. 2023 Celebrity Cruises, Inc. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 If you prefer a refund, this request for any funds paid over-and-above . I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Royal Caribbean International. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. My clients are uncertain about confirming the booking. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Plus, our limited-time bonus onboard . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. We received our credits within a week. Go to site, Already booked? Is there a way to figure . FCC may be transferred to another guest in an Individual or non-contracted Group booking. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. How are Non-Refundable Deposit bookings impacted by this policy update? We were on the 3/6-15 as well. Icing on the cake is I'm a first-time cruiser, lol. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. I made my reservation using Casino Certificates.
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