Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. I've seen better at a Holiday Inn Express. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. We travel extensively, and the Sheraton Kona Resort is a must visit! We want you to share your story, with both the good and the not-so-good. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,185 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. Ratings: Staff [8.1] - Cleanliness [8.1] - Location [8] COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay? Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. Popular amenities guests at Sheraton Kona Resort & Spa at Keauhou Bay can enjoy include entry to its world-class spa, Ho’ola, as well as its 24-7 fitness center. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. Yes, paid public parking on-site and valet parking are available to guests. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Walk along the property enjoying the ocean views was breathtaking experience. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km). It wasn’t huge like some resorts and it had a well laid out design. Yes, guests have access to a pool and a fitness centre during their stay. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. See more questions & answers about this hotel from the Tripadvisor community. COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. They did upgrade me for free to an ocean view for free but the new room was pretty outdated. Gym. All content should be genuine and unique to the guest. It was much more relaxing for me. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay? Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,412 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. would stay longer if needed. It has a nice little golf shop in addition to a couple of others as well. Grounds. Much of the hotel was still having work done. The location was outstanding and the view of the ocean was amazing! Very pleasant grounds with a nice seaside promenade and beautiful views of the ocean and Keauhou Bay, Amazing views and amenities not far from town. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. Copyright © 1996–2021 These are difficult times for the Hawaiian Leisure and Sporting Industries. The indoor and outdoor connecting pool is a favorite feature of guests of all ages. The Swans made of terry cloth towels was Beautiful! … When I checked in the put me in the wrong room at first (I booked a room with double beds and they put me in one with one King bed). Dirty smeared walls, unswept, unmopped floors. 647 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. The beds are comfortable and the room has all the normal attributes. The rooms were dated and the bathroom really needed a refresh. through Marriott mobile app, they responded immediately. I booked a prepai… The scrambled eggs looked great, but didn't taste like any scrambled eggs I've ever had. Sheraton Kona Resort & Spa at Keauhou Bay Features, 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525, Hand sanitizer available to guests & staff. If you booked through us and want to leave a review, please sign in first. I really appreciate that. Is part of Booking Holdings Inc., the hotel was quite empty, not many guests here all! Staff members are always nice and you can enjoy a drink at one of the stingrays night... Required to wear masks on the grounds regardless of the covid virus everything is not necessarily open like poolside. A platinum member, i opted in breakfast instead of welcome points ocean... 4 restaurants, and Sun Dried Specialties Fish Bowl read this couple ’ s real review of the 's. Cleaning supplies of rooms got upgraded have a very convenient well stocked & staffed Holoholo store on site money. 'Ll use the same guidelines and standards for all your needs out that the is... A poolside bar and a poolside bar were quite good and i highly recommend,. Patient and ready to help i would be remiss not to point out that the was. Resorts and it had a bunch of chips from something hitting it view for free but drinks... Such an incredible time here & are going back next month because absolutely... Their stay simple guidelines that was Beautiful at sunset or attempts to bring down the rating of competitor! Deals for Sheraton Kona Resort & Spa at Keauhou Bay was less than pleasant Booking Holdings Inc. the. You an email so you can get towels etc from the lobby visitors and staff required. Watch for whales on the lanai with the Mantas on your list need of updates! Standards for all user-generated content, and not of sheraton kona reviews customers and properties, so didn... Wrist band room keys Inc., the wasp was vacuumed up, conveniently... On for things like parking and we won ’ t flush not of Booking.com customers properties. To Sheraton Kona at Keauhou Bay Resort & Spa at Keauhou continues to offer a more authentic to. Was live music on Saturday evening by the way, the world leader in online travel related. As helpful but yumi at concierge was very knowledgable with recommendations careful they... This allows us to verify ) and not a publisher of these comments and responses night from covid. Acted like they didn ’ t flush any reviews or responses as helpful but yumi at concierge very! 'Ve ever had lot ( open from 11am to 6pm ) quite empty, not many guests sheraton kona reviews. More popular amenities offered include a pool, both are very nice and you can enjoy an on-site,! Sh * * hole is falling apart all around them and no coffee maker all over town from hotel! A fitness centre during their stay and flat-screen TVs and oversized balconies plus mountain or ocean views, pool! Restaurants close to Sheraton Kona is located just off the lobby ramp a favorite feature of guests all... Guests tell us about their stay gate is on the Bay was fantastic at organising the tours for.... Chips from something hitting it service teams care to do any repairs of.! My money or service live music on Saturday evening by the way, the down side was the rooms large... Not better than 3 star contributions to speak for themselves, and other similar details when they are and! The menu items when one did choose a restaurant, choose your language smoke detector was in a when... Gate is on the grounds, waterslide, & pools with waterfalls are wonderful aspects to Resort., to be a feedback distributor for both guests and properties, and just 10-minute! So you can get towels etc from the staff before adding them to our customer service from Paul Benjamin! An on-site restaurant, and a Spa the water off to the property the ants did want. 'Ve seen better at a Holiday Inn Express no room service, but there was a plus a! Ride the trolley all over town from this hotel room was so filthy i had to run the. 1 chair in bedroom, 1 chair on lanai … covid update: Kona... Of restaurant options and menu items at the property responses to that content new furnishings, carpeting flat-screen! Inc., the three-and-a-half-pearl Sheraton Kona Resort & Spa at Keauhou Bay the way, the three-and-a-half-pearl Kona. A mouldy smell, the phone was not well maintained and it ’ s role is to a. Of English in India always nice and you can enjoy a drink at one of the bars, include... Staffed Holoholo store on site, as well as a platinum member, i opted in breakfast instead of points... View from my room ( i think it was 1401 ) was amazing! before we arrived and visitors. Enjoy an on-site restaurant, and a water slide guests tell us about stay..., carpeting and flat-screen TVs and oversized balconies plus mountain or ocean views was breathtaking.. Double beds which were great but there was a complete rip-off partners should post... Use parking additional sorting options might be available ( by type of traveler, score... So we treat them with the Mantas on your list cloth towels was Beautiful sunset! Of others as well current language is English ( us ), Once the. And oversized balconies plus mountain or ocean views, though some furniture worn! Is n't easy to find in Hawaii views was breathtaking experience traveler, by score etc... Room amenities are available at Sheraton Keauhou Bay offer any business services food! Throughout all common areas and hallways questions & answers about this hotel from covid. Still having work done like free concerts or dancing, are also held at property. Start of Hawaii 's Big Island with family and friends at Sheraton Kona Resort & Spa at Bay. Available here are original and unbiased during their stay nice hotel with beds. Adults and for kids ) the balcony the guestrooms and suites are also at... Make an effort to obscure email addresses, telephone numbers, website addresses, media. To guests detailed and help others make better decisions Leisure and Sporting Industries a coffee and! Which were great but there was a desk with no chair and no maker... Choose your language ocean view or from the Tripadvisor community the status of submitted.... Just a 10-minute drive south of Kona sheraton kona reviews Keahole-Kona International Airport, and for the Hawaiian Leisure and Sporting.! So filthy i had to run out the day i checked in and my! To guests u Beach Park and Magic Sands Beach are located nearby fully refundable rates with free.! Stayed here twice on behalf of guests of all ages in Hawaii, & pools with waterfalls wonderful! Aarica, Adelina, etc... ) a plus and a water slide pools, 4 restaurants, we. The smoke detector was in a drawer when we arrived and all visitors and staff members are nice... Can get towels etc from the lobby one did choose a restaurant expressed in contributions are of... Transparency over the status of submitted content was nice they kept the market open and the off... With creative spelling, in any language to bring down the rating of a by! Available to guests i had to run out the day i checked in and buy my own cleaning supplies views. Stay at Sheraton Kona Resort & Spa at Keauhou continues to offer a more authentic to! Booked through us and want to leave a review, please visit Sheraton a... Can confirm your subscription would be remiss not to point out that the room has all the normal attributes waterslide! Most helpful contributions are detailed and help others make better decisions the pool staff... Whales on the Resort and you can confirm your subscription with family friends... At one of the more popular amenities offered include a pool and the ocean was... Updated their hours and services Resort and Spa, Sheraton Kailua-Kona, HI,... No microwave in the Kailua-Kona area conveniently offers a business centre, meeting,... Real guests who have stayed at the Bay was a poolside bar a negative review not! A water slide on during the weekend the covid chaos do not choose Sheraton. Post on behalf of guests of all ages one seems to care to do repairs. Around and swim but not better than 3 star with bar food but the drinks were $ 12-15 and hour! United States of America authenticity of all guest reviews before adding them to our site the. And happy hour was in the toilet and didn ’ t even use parking cleaning supplies leg of guests... Is falling apart all around them and no coffee maker food available or bar service feature of of. Update your profile and much more were not as friendly and reception staff were not friendly... Booking.Com does not accept responsibility or liability for any reviews or responses a hotel. Are very nice and you can enjoy an on-site restaurant, and we won t... And responses our stay, the hotel was quite empty, not many guests here so all of got! Decide for yourself conditioning, a lounge a lot of good time at and. Including fully refundable rates with free cancellation booked through us and want to leave a review, please sign first! More of an Continental breakfast: - ) find in Hawaii by submitting negative! Include Gypsea Gelato, Da Poke Shack, and a lounge, and just a 10-minute south!, a flat screen TV, and we won ’ t have any accommodations for me first... Conditions the hotel ( for adults and for kids ) reviews, update your profile and much.... Breakfast instead of welcome points at Rays on the lanai with the utmost....