2011-12-30 21:25 Transit Through Loomis Facility BURNABY Due to these fools! Or call our DHL eCommerce office in Canada on 1-800-805-9306. The package arrived on sunday to my city, according to the online tracking. So, now day 2 with DHL. The documentation is precise and possibly the most detailed. If you are unsure, please return to our Contact Center and select again. 16. I've called DHL at least 20 times. The documentation is precise and possibly the most detailed. 2011-12-29 15:56 Depart Facility LETHBRIDGE Request a business account and profit from exclusive benefits. And...they don't care that they screw people over...Go UPS! On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. I had a pickup arranged from a client's office in Toronto on Friday morning, to be picked up at 2 PM Eastern time, no later than 430 PM and delivered overnight for arrival in Calgary at 12 noon. I work from home and hardly leave my apartment building especially when i am expecting packages to be delivered. Unfortunately cannot escape DHL since some of my suppliers only use DHL to ship but I will never do that and use them to ship anything. Great job DHL! DHL Express Canada. Really eh? 2011-12-29 15:56 Depart Facility LETHBRIDGE Extra charges at the door on a $30 order it cost me $20.23 for a Processing fee really!!! :@ Really upset For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. As a result, we have to cancel our tickets and pay for an additional night in an hotel. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. So, the lady says, there will be no package today because it takes up to 48hrs to fix the addresse error. 32 Processed at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13 Deutsche Post DHL is the world's largest logistics company operating around the world, particularly in sea and air mail. 31 Clearance processing complete at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 08:30 knew exactly what was goin on. Another shocking response:"I don't blame you." It would have arrived already. Visit Customer Care Contact Form 6. This is the second time DHL has screwed up for me tha latest month. 2011-12-28 00:00 Shipment Record Received CALGARY. Really hope I won't get this for my order. Was then transferred to the New Brunswick facility, This company is obviously inefficient, and they don't care about their customers' time. 24 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 17:25 2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE I still don't know if I finally get my parcel or they will send it back to China. Express Delivery? I have worked as a shipper/receiver and inventory control manager. I should have paid 2 Euros and sent it by the traditional mail. 2011-12-29 20:09 Processed at Location CALGARY Email notifications are confusing: Notification for shipment event group “Out for delivery”. DON'T USE DHL. When I complained they gave me the run-around. Though the postal code is shown correctly, this probably a root cause for misrouting my parcel. Terrible service. DHL, just a terrible service provider. I happened to be lucky to see one of the drivers return to warehouse to drop off the vehicle. May be if you need only a snail mail it may be Ok, however even then there is no guarantee that they will deliver. It is now 9:00pm and i have just gotten off the phone with one of your team leaders who has informed me that there was a "miscommunication" between your staff because the package was scanned at 5:28 at the Brampton warehouse; and that she will not be able to help me. Guess they don't care enough to use a reputable delivery service. Well as of 1:30pm when I called up to explain that my dad and brother are coming they have yet to read that message. 2011-12-30 17:21 Processed at Location BURNABY Shipment status, proof of delivery or complaints - we answer all questions about your shipment. .On DECember27Th i left a feedback wiTh The president and director of customer service regarding The whole story and Their worst service and The next day on DEC28Th 2012 The customer care lead emailed me and apologised for The inconvenience and They will schedule a delivery again and The very same day a rep called me from dhl and told They will deliver it on Monday 31st DECember and he took The address wiTh The buzz code number .so i was happy That i would receive The parcel at-least for The new year .so i was waiting on DEC 31st at my home That The driver would come and knock on my door and casually went out to pick my regular mail from Canada post i saw The door tag again from dhl .he didn't even buzz The code ... called Them again so many time just to hear That They would be able to send only 2nd Jan 2013 because he attempted once on That already ... such a WORST WORST SERVICE ... so happy wiTh FEDEX They delivered it to me The very next day ...NEVER EVER USE DHL. 8 Customs status updated BRITISH COLUMBIA, BC - CANADA 06:36 Recent recommendations regarding this business are as follows: "Never deal with dhl canada", "Don’t use dhl", "Never use DHL ever". much shipping fees and service is poor.. The conciliation office provides a quick out-of-court procedure when a customer and DHL Express (Switzerland) Ltd do not manage to reach a settlement in a civil law dispute. do not use DHL! Delivery window promised but ...NO SHOW...Online Status is still showing delivery today end of the day and now its 10 Pm.. If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below. I'm in Toronto. In reality, he never came by. I agree with everyone.. I was told it was still "out for delivery". DHL system shows incorrect Ship To address on notifications, by using a city for local sort facility, instead of destination city. View full Dhl Canada overview They took down my contact number and have the driver call me for the delivery update - again, received no phone call at all. My entire day was TOTALLY wasted. 1 Shipment picked up LAGOS - NIGERIA 15:54. we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus. They love to mislead you and lie. 2011-12-30 21:25 Depart Facility BURNABY Delivery Service. Customer Service told me to call in the morning at 9 am. If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement. I told her I would rather go pick it up to ENSURE that I get it today because I leave on Sunday for 3 months. Having employees like you who enjoy and look forward to working with us is part of our goal to be an Employer of Choice. 1 Shipment Accepted CARACAS - VENEZUELA 14:50, Tuesday, March 18, 2014 Location Time A rep then promised me I would get it on Saturday Dec 22 first thing called again still no package. It wasn't even attempted to be delivered as customer service and trace agents assured me. To top it off, next business day I received an email from Natasha Jackson from AZ (USA) customer service center. They only problem is they sent my parcel to the wrong city. told it's on the Loomis delivery truck on PEI.. 12. At 5pm I rang up to inquire where it was. A delivery notice was left on my door with a contact phone number. I will have to have it delivered to my house to my sister where she will then have to ship it to me (because it is a very important package) and I will then have to pay ANOTHER fee. Ask the other driver..." I told him that for me he is a DHL and team he works with. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address. Continuous frustration. The third time they have not even send out for delivery after recieving the package at the destination for more than two weeks now. The passport was ready on Monday, it got to Lachine, QC at 4:00 am in the morning, but we are still unable to pick up the passport as of 2:00pm. That was today. send package to Mx. I tracked online at 12:15 and it said there was a second attempt made when absolutely NO ONE knocked my door or even Buzzed up to my apartment and instead decided to leave the tag downstairs in the lobby! 2011-12-30 21:25 Transit Through Loomis Facility BURNABY Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. Today, they tell me that it would be tomorrow. 7 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30 When I gave them my tracking and reference number in an official e-mail, I get the snide e-mail in return from them that said it was invalid numbers and they could not even find me in their system(even though that same day I just talked to them and they looked up my number on their system). Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Sarfaraz and Najeeb would like to hear about that too. Contact Claims and Complaints. I don't do forms and wait for a snail email reply. 2011-12-28 17:22 Transit Through Loomis Facility CALGARY 20 Customs status updated CINCINNATI HUB, OH - USA 06:41 The Client closes at 430PM, but waited around on a Friday until 5PM...surprise! Multi Location Business Find locations. Turns out he left and then my package was at the DHL facility again. Consumer complaints and reviews about DHL Canada: Huwon9 Send email : Feb 23, 2012 Delivery. Saturday, July 05, 2014 Service Area DHL complaints contacts. There have been no Tracking Updates since that date. 11 Clearance event MAIQUETIA - VENEZUELA 22:37 Agree. No Contact from DHL about delivery. They say what kind of Guarantee is that? Recent recommendations regarding this business are as follows: "Never deal with dhl canada", "Don’t use dhl", "Never use DHL ever". 21 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 11:55 I was hung up on by one when I thanked her for ruining my son's Christmas. 30 Shipment held - Available upon receipt of payment ONTARIO SERVICE AREA, ON - CANADA 22:26 DHL Canada - delivery; DHL - a blouse which has been stuck in customs fr more than a month... DHL PAKET - dhl germany two times could not deliver the same parcel to australia; DHL - staff mistakes, system related failures & bad customer service; DHL - horrible customer service; DHL - untimely delivery First, the shipment is so much delayed given that my sister ordered for a rush service that's not cheap by the way. DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. When you phone the number above to make your complaint they will try to deal with your complaint quickly and in a friendly manner. If they are being in charge of delivering such important documents, they should be more responsible! 5 packages sent in the past week: 2 arrived late, one got lost, and best of all for one, they actually sent us a wrong proof of delivery stating the customer signed and received the package when in fact it was a dummy signature!!! 2011-12-28 17:18 Facility Scan CALGARY DHL. View full Dhl Canada overview and we just saw today from tracking number that our order is in DHL office.and now they say its closed till monday. I did give me a “system failure” credit but it just went back to Etoys. They only problem is they sent my parcel to the wrong city. They just want the money ! This company reminds me of the russian mail, you cannot trust them at all!! The overall rating of the company is 1.1 and consumers are mostly dissatisfied. 1) First delivery attempt to home address. I dont think is fair to pay more they did not mentioned it when I send the package out. I was not home on the day of the delivery, so the driver left me a notification card stating he would try the delivery again the following day, which was Wednesday. If I did my job like they do I'd be fired by now! The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. They are so incompetent that I had a box clear customs 5 days ago and they still keep telling me we will get back to you. JUST VERY BAD SERVICE. They call center reps are rude. I asked for the phone number of their office, they said they DON'T HAVE PHONE! “ DHL Parcel UK is possibly the worst courier service provider in the UK. Your … Don't believe when they tell you it will be express delivery. 7. Instead a young gentleman called back to let me know it would be delivered to me from 5-5:30. DHL Express Canada. All rights reserved. 9. SHAME ON THIS COMPANY! Etoys Guaranteed delivery arrival by Christmas. For more information regarding complaints, please refer to our Claims Guide. At DHL, we know how important your parcels are, and how important it is that they arrive at their destination on time and in one piece. It's not the first time this happens. 2011-12-30 21:25 Depart Facility BURNABY 2011-12-29 22:22 Transit Through Loomis Facility CALGARY I had a horrible experience today and decided to let them have a piece of my mind. appears they sent the package back to the airport. I received a medium sized package that had the entire bottom of it cut out. 2) Used DHL website to redirect delivery to office. 13. I called them up and was I ordered a product that was shipped by DHL. They got my address wrong and … still till this day it has not be delivered yet. 3) Second delivery attempt ignores office address and … So DHL 2nd Day is supposedly to be Guaranteed delivery by 5:00 pm on the second business day. We called DHL who "paged" their driver as they do not use cell phones (what century is this...pagers...really?) Asked for the phone number where anyone, including their head office in Canada and profit from exclusive benefits and... 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