Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. U S flights allow us to check a bag up to 50 lbs. national police and troopers association; Community. But best of all, snap up. Select a return within 3 months of your outward travel. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. 158cm total 15kg-20kg. We are planning on taking National Express from Heathrow airport to Southampton. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. We will not be obliged to carry any Luggage which has not been properly labelled. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. I. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Coach Tracker. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. Such stops are shown on our published timetables. I have one large. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. This, during May school holidays will be 3-4 times more expensive. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. For full info,please see our full luggage terms and conditions. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. You must label every piece of your luggage with your name, address and contact details. Additional infants aged 0-2 must be paid for. The National Express luggage policy states a 20kg (44 lbs.) (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. Up to two pieces of large luggage no more than 20kg per piece. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. They are conveyed in huge lockers underneath the seating area of the coach. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Additional infants aged 0-2 must be paid for. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). The charges will be confirmed during the booking process. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. I am wondering how . it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Take advantage now, before kids go to school. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Call or get in touch online
To see a list of accessible coach routes please clickhere. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Tip:Booked using yourCoachcard? must produce it with your Ticket for inspection when asked. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. The second measurement is linear inches. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. with no other time(s) specified thereon) three months from the date of outward travel. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. (b) Rubbish: You must take your rubbish with you when you leave the Coach. Priority will be given to customers travelling with luggage within the free limits. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. Checked baggage dimension. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Can I take child seat onboard a National Express coach? Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. Other items must have no one dimension greater than 85cm. Passengers aged 60 and over are entitled to receive a small discount on European journeys. This also applies to passengers travelling in wheelchairs. We welcome highly trained assistance dogs and assistance animals on our coaches. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Adult fares are applicable to all passengers aged 2+. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. For more information, please visit our Cheltenham Festival page. You can travel from Gatwick Airport to London with National Express. Calls to this number are charged at local rate. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. This does not apply to E-Tickets or M-Tickets. Can I take child seat onboard a National Express coach? Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. Items of luggage in excess of 20kg will be charged. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. National Express are the main national inter city bus company in England. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. To see a list of accessible coach stops please click here. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. (c) any other documents required by the law of the countries concerned. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. 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