This is not an example of the work written by professional essay writers. If you are such a student, you can use Examples range from not running the proper background checks and allowing felons and people with driver license issues to taxi people around. Thousands of Uber drivers around the world plan to protest for better working conditions on Wednesday . And nobody gets away with just an apology. But as later things blew up, Uber quickly apologised for some of the managers actions, had female executives give positive testimonials on how good it is to work for this company, and examine workplace policies and procedures (Lussier, Hendon 2019). Ethical Issues at Uber . Our professional writers can rewrite it and get you a unique paper. World news: Uber faces probe under U.S. bribery law justice looks at whether managers breached foreign corrupt practices act. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. Former Google engineer Anthony Levandowski was accused of stealing trade secrets regarding vehicle technology from Waymo and taking it to Uber. As a result of over three years of ongoing research and analysis, this paper is a comprehensive assessment of a number of social issues facing the integration of practices both signified and enacted in an economy driven by apps such as Uber. Multitasking Drivers. A correction was made on October 4 to reflect the fact that Amazon is the largest online retailer on the planet, not the largest retailer. In Proceedings of the 2017 CHI conference on human factors in computing systems (pp. The denials were a result of her reports of misconduct to the company. This was not the only case of sexual harassment Uber was accused of. Website studydriver.com is owned and operated by RATATATA LTD, Bulgaria City of Sofia 1000, District of Sofia (capital); Municipality of Sofia, Triaditsa Region 48, Vitosha Blvd., ground floor. There have been no specific parameters or guidelines mentioned by the company to become an Uber driver. Ethical Challenges faced by Uber. According to research by the American Automobile Association's Foundation for Traffic Safety and the Virginia Tech Transportation Institute, taking your eyes off the road is potentially deadly for drivers and others nearby. As per the Money report published by CNN, the Lyft company has claimed that the around 177 employees of the Uber company had booked and cancelled around 5500 rides within a month. God View, the tracking system utilized by the company to keep track of its customers was utilized by its management to get the contacts of the customers so that timely advertisement and notifications regarding new services could be sent to them (Cramer &Krueger, 2016). This is a case study review about Uber - a global, app based Taxi Company. Another report from California which came earlier on the third of November 2015, an Uber driver had been allegedly attacked by a drunken client on the weekend. They have become a challenge when dealing with the case that has . Software, hardware, people and data those components will be analyzed further. The Department of Human Resources told Fowler that her direct supervisor was a high performer and they wouldnt feel comfortable punishing him for what was probably an innocent mistake (Isaac, 2017). All Rights Reserved. In the UK, Uber Eats originally paid their delivery riders 20 p/hr, but as the service grew in popularity, wages decreased to a complex formula of 3.30 per . If agreed, the drivers are provided with the sign-up kit at the moment. Taxi regulation in the age of Uber. But you can one from professional essay writers. This was not the only occurrence of sexual harassment, according to Ms. Avendano other coworkers made sexual advances toward her, making unappropriated comments, and although various complaints by Avendano were made, the Human Resources department refused to take the adequate steps to prevent the harassment (Wakabayashi, 2018). Lastly, we discussed Utilitarianism as another ethical framework that applied to Uber. Drivers SecurityThe cases of assault on drivers have also been reported frequently like the cases of assault on passengers. But for this company specifically, the additional cost that is required to look after drivers and customers is likely to be too great. Ubers fundamental problem is that it does not have this advantage. Multitasking Drivers. While pursuing the trip to a random destination, the independent contractors try whether the loyalty of the driver could be changed to the Uber Company. 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Business; Operations Management; Operations Management questions and answers; CASE 1 Uber Faces Ethical and Regulatory Challenges" ways when sand omy? The company has never made a profit, and in 2016 alone lost nearly US$3 billion. Till the instance when the company declares the clear conventions on handling the data of its users, the intention of dominating the global world would not come into reality. DOHA, Feb 28 (Reuters) - Uber Technologies Inc's Middle Eastern business Careem will cease operations in Qatar from Tuesday, the company said in a message sent to customers in the Gulf Arab state . Ethics in the programming process Accidents involving self-driving cars are usually due to sensor error or software error, explains Srikanth Saripalli, associate professor in mechanical engineering at Texas A&M University, in The Conversation. This application reportedly allows the company to track the location of Uber's customers, which in Franken's view compromises the duty to respect consumer privacy. Bearing the responsibility of securing their clients' private information when they utilize the Uber app will pose a significant problem for Uber. Later on they reported that they have a long way to go in resolving these issues and they will take steps to bring these numbers up. Lussier, R. N., & Hendon, J. R. (2019). Hence the company management requires having a look at the companys business processes from all aspects to counter the emerging Uber Ethical Issues. Uber's main selling point -- that nearby drivers are notified immediately of your desire to get a ride -- is also its chief drawback, at least from a safety perspective. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. The travel information and the payment information should be treated as classified data by the company officials, and there should be heavy penalties in case there happen evident security breaches. The other violent activities like assault, overcharging, foul language, drunk driving, etc. It is categorized as either a material breach or a minor breach. (2020, Jan 20). Another general legal topic we went over during our required reading is a breach of contract. Delving into how Uber handled its breach provides an important lesson in bug bounty ethics, particularly what not to do. Not only does Uber not avoid these costs, its model actually introduces new ones. Uber has been accused by three engineers of systematically underpaying women and minorities. Franken, chairman of the Subcommittee On Privacy, Technology, and the Law, is angered by the so-called "God-view" tool. Morningstar: 2019 Morningstar, Inc. All Rights Reserved. Ultimately, in response to Fowler's claim of sexual harassment and similar accusations, Uber fired 20 employees, including senior executives, and reprimanded 40 more employees. The report is used to ensure proper diversity and equal opportunity throughout our workforceessentially a road map of Uber's US workforce at a . Ethics made easy - comprehensive, simple to use, transparent and reliable ethical rankings. These are not difficult to address if they are dealt with honestly. Ingrid Avendano was a former engineer at Uber. Provide a detailed report on the ethical issues faced by the Uber Company while conducting its business processes and recommend effective ways to tackle them. The acts and attitude of Travis Kalanick were absolutely against the traits of an ethical leader. w23891). Related: Taxi rival bills itself as 'non a-hole' Uber. There is an accountability factor with traditional, heavily-regulated cab services that does not seem to be the case with privately owned companies like Uber. Over the past couple of years, one particular company has seen more than their share of scandals. Are you interested in getting a customized paper? IntroductionThe present report majorly focuses on addressing the ethical issues faced by the managing body of Uber Company, and on providing some relevant and practical solutions to tackle them. If you fit this description, you can use our free essay samples to generate ideas, get inspired and figure out a title or outline for your paper. Uber's controversies range from arguably unethical business strategies to sexual assault allegations. Get your custom essay on, https://studydriver.com/ubers-ethical-and-legal-issues/, Legal and Ethical Issues in Online Counseling, An Examination of Legal, Ethical and Social Issues on Information Systems, (n.d.). Once the problem gets widely publicized, of course every company will apologize and say that they will take steps to change, but will they really change? 2021 StudyDriver.com - Big database of free essay examples for students at all levels. English philosophers and economist Jeremy Bentham and John Stuart Mill described this philosophy as making an action right if it promotes happiness and wrong if it has the opposite effect. This is a mistake. Uber commissioned an investigation of its workplace practices by Covington & Burling, LLP ("Covington"), which was headed by Eric Holder, former Attorney General of the. Total Assignment help is an online assignment help service available in 9 countries. The Uber algorithm takes into account many aspects when allocating work to its drivers: work performance, previous interactions with customer service, customer ratings, cancellation rate, completion rate, earnings profile, fraud probability score among others (Clarke 2021). Until the company straightens up and drives right, I'll find other ways of getting from A to B. Task:
Many of her complaints went ignored, according to Ms. Avendano a coworker was making rumors about her saying that the only reason she acquired the job was because she had slept with someone. Though the company has been successful in penetrating most of the local markets all over the world, it has to face many allegations and lawsuits in various countries. Uber was also accused of purchasing 1,000 defective cars in Singapore to rent out to their drivers (MacMillan & Viswanatha, 2017). Second, as Lussier and Hendon (2019) mentioned, lets say a problem arises at work, and employees have to solve it. Wallsten, S. (2015). You can find a skilled professional who can write any paper for you. A study by the National Safety Council showed that 80% of Americans believe that driving while using a hands-free device for calling is safe. Retrieved from https://www.businessinsider.com/ubers-history. ETHICAL ISSUES. It has been noted that Uber denies to the public that this tactic is playing dirty but how can they deny this? Retrieved from Forbes: https://www.forbes.com/sites/stevedenning/2013/06/26/the-origin-of-the-worlds-dumbest-idea-milton-friedman/#6b94dfaf870e, EEOC. In November, a New York court dismissed Uber's lawsuit challenging a city law limiting the number of licenses for ride-hailing services. Masyarakat, Kebudayaan dan Politik, 30(4), 333-343. The most concrete and effective thing Uber can do is face this problem like it's faced every other scaling obstacle. The legal topics of trade secrets, breach of contract, and FCPA violations are legal issues that can be applied to Uber. In the near past, the company has realized that it is very hard to dominate the global market by ignoring corporate responsibilities and existing Uber ethical issues. The online transportation services of Uber had been spread for around 58 countries and 300 cities, as per the data available on May 28, 2015. The fee for the safety program was to be charged to the customer. With a value of about 72 billion dollars, it is considered the worlds most valuable startup. It is not fair. As mentioned in the previous discussion, the management of the company had employed various independent contractors and brand ambassadors who could entice the drivers to Uber Company. Introducing modern advanced technology for the passengers that would help them in instantly contacting the police control room and the relatives at the time of distress would secure the customers and eventually increase customer satisfaction (Wyman, 2017). Passenger SafetyThe high rate of accusations and lawsuits against Uber drivers all over the world prove the existence of Uber ethical issues of safety for the passengers. Drivers SecurityThe issues regarding the security of drivers have been prominently raised among the Ubers drivers community. Does Silicon Valley have a sexism problem? The intent to sabotage on its business has been accused by Lynch Company on the Uber. Let's start by finding a writer. Examples range from not running the proper background checks and allowing felons and people with driver license issues to taxi people around. Ubers hope must be that when it gets to this stage there will be no alternatives left to chose from. The competitive effects of sharing economy: how is Uber changing taxis. It must be noted that Friedman did say the actions of the executives must be in accordance with the law and ethical custom (Denning, 2013). To win over California voters, Uber and Lyft were considering to shut down their services "temporarily" in California as a means to appeal to voters who vote on Proposition 22 in the November . Uber would monitor accounts, investigate users credit card information, and even check social media accounts, and block certain phones that were known to be used by police. Uber is an American multinational company that offers services like peer to peer ride sharing, food delivery, macro mobility system, and electric bikes and scooters. The evolution of information systems has allowed synchronized its components in [], Knowledge management audit is an integral step in the process of knowledge management. So there needs to be ongoing training that includes everyone, about how to deal with cultural differences and why does diversity matter, and it needs to be clear that sexual harassment is a big deal and it is not tolerated. Leighton, P. (2016). Most stock quote data provided by BATS. The website Whos Driving Who explains ubers process for onboarding drivers is dangerously negligent.and Uber doesnt even bother to meet with drivers in person before allowing them to ferry passengers. This is the part that outrages me. Unethically Poaching down the drivers of the competitor company. Uber has made numerous bogus statements since this information was leaked by one of their own customer service representatives. For those who missed the story, Buzzfeed reported that Michael had suggested "hiring a team of opposition researchers to dig up dirt on its critics in the media.". That's almost as lame as "mistakes were made," the non-apology apology by President Richard Nixon's spokesperson Ron Ziegler about Watergate. Milton Friedman, an economist, and statistician was an American known for his philosophy on free-market capitalism. Although Uber settled with Waymo, this was an example of unethical behavior to try to have the founder status of self-driving cars (Harvard JLOT, 2018). As Andrew Keen suggested Thursday on CNN.com, if Kalanick really meant what he said, he would have suspended or fired Michael for those remarks. Sabrina Sy March 22, 2021 Uber Workers' Rights. By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the #MeToo movement, I believe HR is not the police here. Equal Employment Opportunity Commission, it is against the law to harass a person because of their sex, request for sexual favors, unwelcome sexual advances, and other verbal or physical harassment. There have been instances that the cabs were being damaged by the customers, but there has been no significant support given by the company to the Uber drivers. Of their own customer service representatives breach provides an important lesson in bug bounty ethics, particularly what not do. Most valuable startup guidelines mentioned by the so-called `` God-view '' tool ' Uber violent activities like assault,,. Range from arguably unethical business strategies to sexual assault allegations that is required to look after drivers and is. 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