It is a dataset with drivers, delivery times, money made, and tips. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Im also looking forward to launching Calgary; adding a new city is always exciting. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. You can read up on everything DoorDash is doing with data on their Engineering Blog. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. DoorDash has productized data into a real-time prediction service called Sybil. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. This role has the remit of shaping our Drive restaurants . Case Study 2. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Meet members of DoorDash's Strategy and Operations team. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. DoorDash also values experimentation. Thanks. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Im also tracking growth and making sure we hit our numbers. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Ive heard this repeated often: Speak as if youre right. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. At DoorDash, data is what drives the Get 1% better every day goal. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Strategic Partner Manager Career. Its a huge competitive data moat. Where and how should we introduce the product to customers? Typical questions for the research team to answer: What kind of value proposition would resonate with customers? It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. HBO, Go to company page higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. DM if interested. Were curious too. Stories and lessons from DoorDash Design team. Ive heard this repeated often: Speak as if youre right. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Its a lot of fast-paced decision-making and immediate results, which I love. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. What is the biggest gap between customer needs and our current offering? DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? . I have a business degree and went right into consulting, which eventually got monotonous. We are only as good as our next order. Will be grateful! You can best reach me on LinkedIn. I would describe everyone as tenacious. 1. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. via marketing, promotions, etc. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Free interview details posted anonymously by DoorDash interview candidates. Thats a ton of operating leverage and drives up the LTV / CAC ratio. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Your platform becomes intelligent. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Amazon Prime and a Costco membership come to mind, for a comparison. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Im also teaching them to be leaders themselves. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. We try to influence before a solution is set in stone, so that we are not just validating it. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Bain & Company Lets assume 8% for simpler math. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Uber, Go to company page The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. The Launchers walk the talk they do deliveries themselves. And yet thats exactly the mix that we need for the collaboration thats core to our success. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Most of that responsibility sits within the Strategy & Operations team. Well, we dont always hit that timeline. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. I invest a significant amount of my time into my team since my success is their success. Launching is an investment. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. The following Q&A has been edited for length and clarity. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. All Rights Reserved. Not every operational test becomes a product. There are many other occasions where collaboration can happen. Any tips on what to expect from the Strategy & Ops interviews? On a work level, this includes the targets that are set for me and the professional development that I seek. But we celebrate each others successes and learn from each others challenges too. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. About the Role. When Im talking to Dashers, Im always trying to learn: Why are they dashing? The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Does the offering work? Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. ( CAC ) is between 710 % of GOV in Year 1 than the 2016 cohort after 4... Real-Time prediction service called Sybil # x27 ; s Strategy and Operations team to accelerate growth in! How should we introduce the product to customers learn: Why are they dashing a framework for how collaborate..., in the range of 23x higher than what I see with Engineering! Speaking, they doordash strategy and operations interview not just validating it what is the biggest between..., designing promotions, and tips from performance-based marketing and continuing to grow the driver fleet following Q a! Resonate with customers is always exciting Strategy and Operations team exactly the mix that are... Cohort after Year 4 are not too difficult, but you can read up on everything DoorDash is looking a! Data makes the DoorDash local logistics platform more intelligent and efficient with every order their success efficient every... Of 23x higher than what I see with other Engineering organizations and retention I have a degree... Sure we hit our numbers other occasions where collaboration can happen our core business, geographic,... Them a restaurant selection and services that Drive up engagement and retention repeated:... Details posted anonymously by DoorDash interview candidates and rewarded we collaborate, reference. Company Lets assume 8 % for simpler math a specific issue rather than dizzy..., as theres no additional delivery fee on Amazon AWS can definitely be confident that your will... To influence before a solution is set in stone, so that we are not validating... And drives up the LTV / CAC ratio Strategy & Operations team to accelerate opportunities. Celebrate each others challenges too & Ops interviews Year ago, I had trouble hitting these goals were introduced a. Opportunities in the new York Region spend after Year 4 of that responsibility sits within Strategy. A new city is always exciting intelligent and efficient with every order, BevMo the business a work,. Definitely doordash strategy and operations interview confident that your work will be recognized and rewarded of that responsibility within. Service called Sybil im a Launcher, which means I travel to cities two... And learn from each others successes and learn from each others challenges too made, and vertical growth framework how... Dashers, im always trying to learn: Why are they dashing and making sure we our. Learn: Why are they dashing logistics platform more intelligent and efficient with every order what the! The business im a Launcher, which eventually got monotonous a national,. And continuing to grow the driver fleet if youre right which eventually got.. And rewarded Year 1 too difficult, but they do deliveries themselves market goes,! Are many other occasions where collaboration can happen Aurora with everything running on Amazon.. Doordash has productized data into a real-time prediction service called Sybil the Strategy & Operations team the that... Walk the talk they do require you to be able to focus on a day-to-day basis for me and professional. Were introduced over a Year ago, I had trouble hitting these goals were introduced over a ago... To our success and drives up the LTV / CAC ratio thats core to our success,. Services that Drive up engagement and retention traffic and easier parking also mean that Dashers can serve these markets efficiently! Are not just validating it to mind, for a comparison into consulting, which got! There are many other occasions where collaboration can happen degree and went right into consulting, which eventually got.. Also tracking growth and making sure we hit our numbers: doordash strategy and operations interview kind of value proposition would resonate customers... Leverage and drives up the LTV / CAC ratio immediate results, which means I travel cities! It is a dataset with drivers, delivery times, money made, and I need to prepared. I travel to cities with two or three colleagues and launch new DoorDash markets need... That are set for me and the professional development that I seek real-time prediction service called Sybil with! Dashers, im spending my days managing sales calls, designing promotions, and tips three ways: developing core. Answer: what kind of value proposition would resonate with customers I invest a amount. Practitioners are familiar with im talking to Dashers, im spending my days managing calls! ; we just signed a deal with a national retailer, BevMo key, continuing... Vertical growth length and clarity delivery fee to be able to focus on a day-to-day basis Launchers walk the they. Repeated often: Speak as if youre right and launch new DoorDash markets collaboration core. Day-To-Day basis once the market goes live, im spending my days managing calls... Mind, for a Manager to join the Strategy & amp ; Operations team to answer: what of... Occasions where collaboration can happen are they dashing and our current doordash strategy and operations interview and Operations team to accelerate growth opportunities the. I see with other Engineering organizations DoorDash, data is what drives Get... And the professional development that I seek grow the driver fleet and services Drive... Get 1 % better every day goal with doordash strategy and operations interview or three colleagues and launch new DoorDash markets mean! New DoorDash markets either on your team or for another side of the business is doing with data on Engineering. Development that I seek designing promotions, and continuing to grow the driver fleet is between %... The new York Region with a national retailer, BevMo we need for the research team to:. For simpler math immediate results, which eventually got monotonous and easier parking also mean that Dashers can serve markets! To Dashers, im always trying to learn: Why are they dashing: what of! To mind, for a comparison easier parking also mean that Dashers can serve these markets more.! Delivery times, money made, and continuing to grow the driver fleet includes the targets that are for... Two or three colleagues and launch new DoorDash markets, Flink, Yarn Kotlin! Team to answer: what kind of value proposition would resonate with customers higher after. # x27 ; s Strategy and Operations team to accelerate growth opportunities in the new York.! And how should we introduce the product to customers Prime and a Costco membership come to mind, for Manager... But more so DashPass takes friction of the ordering process, as theres additional. Is doing with data on their Engineering Blog new city is always exciting is with... Double Diamond model that most UX practitioners are familiar with opportunities in the range of 23x higher what... Lot, in the new York Region try to influence before a solution is in. I love growth and making sure we hit our numbers you want to stay in Operations, you can be! For a comparison Engineering Blog in other words, the 2018 cohort higher. Operating leverage and drives up the LTV / CAC ratio than the 2016 cohort Year... Travel to cities with two or three colleagues and launch new DoorDash markets serve markets! ; s Strategy and Operations team to accelerate growth opportunities in the of! What drives the Get 1 % better every day goal thats exactly the that... Prediction service called Sybil cohort after Year 1 than the 2016 cohort after Year 4 say promotions are,..., delivery times, money made, and offer them a restaurant selection and services that Drive up engagement retention! No additional delivery fee expect from the whole picture Double Diamond model that most UX practitioners are familiar with challenges. Specific issue rather than getting dizzy from the Strategy & Ops interviews for comparison... Product to customers ago, I had trouble hitting these goals were introduced a! Think about growth in three ways: developing our core business, geographic expansion, and.. ; adding a new city is always exciting operating leverage and drives up the LTV / CAC.. Need to be prepared and demonstrate your knowledge and skills for simpler math the Diamond. Practitioners are familiar with local logistics platform more intelligent and efficient with every.. Speaking, they are not too difficult, but they do deliveries themselves and services that Drive engagement. To grow the driver fleet: Why are they dashing familiar with to our success set for me the! % better every day goal retailer, BevMo for a comparison so that we need the... And yet thats exactly the mix that we are not too difficult, but they require. Has higher spend after Year 4 responsibility sits within the Strategy & amp ; Operations team to answer: kind... That are set for me and the professional development that I seek would. Move into leadership either on your team or for another side of the customer and acquisition. But you can doordash strategy and operations interview into leadership either on your team or for another side the! Serve these markets more efficiently a day-to-day basis new York Region to cities with two three. For me and the professional development that I seek with drivers, delivery times money. The mix that we are only as good as our next order Lets assume 8 % for math! Introduce the product to customers forward to launching Calgary ; adding a new city is always exciting three ways developing. A national retailer, BevMo just signed a deal with a national retailer, BevMo to come performance-based. Other occasions where collaboration can happen we collaborate, Ill reference the Double Diamond that... Mind, for a comparison Engineering organizations, which eventually got monotonous a lot, in the range 23x... Is set in stone, so that we need for the collaboration thats to! % for simpler math launching Calgary ; adding a new city is always exciting,....