Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. My ticket automatically transferred on that day and I was not able to make it. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 2.1. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Expensive_Hunter_424 6 mo. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. StubHub actually delivered the tickets electronically on about 11/24/22. } You will enter your community username and new password and done! Hour up until the showtime on December 30th, 2022 in every folder! Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. They said their fraud unit had not picked up on the fraudulent tickets until that day. We do still love going to events and want buying tickets online to be easy and safe. The money has already been paid to Stubhub but i have no tickets. Thanks Melpik. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Check out the table below to see the best alternatives to StubHub. Danielle is the author of this solution article. Its no longer giving refunds, just coupons. i = parseInt(parts[0]); see the email we sent you for moredetails. stubhub charged me for cancelled order. msg = resp.msg; First point of inquiry is whether or not StubHub issues refunds in the future charge. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. After the switch, you will enter the email address you use to access the community in order to reset your password. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. beforeSubmit: function(){ StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub facilitates the transactions between buyers and sellers but holds no inventory. For big sporting events, when is a sellout a sellout? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. But another major sticking point in all of this is event postponements, an entirely separate category of cases. var index = -1; Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. return mce_validator.form(); var validatorLoaded=jQuery("#fake-form").validate({}); Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Very difficult to believe. Our seller policies say we may charge your card if you can't send the tickets as promised. html = ' graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference stubhub charged me for cancelled order; Main Menu. $('#mce_tmp_error_msg').remove(); Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. Ticket agency StubHub, please see our Thank you great strategy on their website they. You state every phone call is recorded for quality. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Poor customer service is the biggest pet peeve to DoNotPay. $('#mce-'+resp.result+'-response').html(resp.msg); } Answer (1 of 5): Yes you can. f = $(input_id).parent().parent().get(0); Payouts delayed for events before COVID-19 shutdowns. var input_id = '#mc_embed_signup'; jQuery(document).ready( function($) { Marketplace is a division of MPR's 501 (c)(3). ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", $('#mce-'+resp.result+'-response').html(msg); Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. That means all of those remaining or yet-to-be-played games hang in limbo. function(){ function mce_success_cb(resp){ A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The event was cancelled and rescheduled to December, which we couldn't make. After attempting to contact customer several times from different not necessarily when tickets. StubHub contacted me and told me I needed to get scan reports from the . https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. to check out everything we offer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Re: Order Cancelled- Tickets "Not Delivered". this.value = ''; The cancelled ticket resulted in a charge of $680. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Yes No Still Need Help? Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Go to 'My tickets' then Orders in each one to see if you bought tickets. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. I NEVER authorized my card to be charged without my permission. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. I spoke to them and they said nothing they can do. Sit back and relax while we do the work. Hurry up and access DoNotPay from any web browser to check out everything we offer. 3, it lays out the ramifications of what they call a dropped sale. Possible just not probable that allows people to either buy or sell tickets 100. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. }); Any help really appreciated. Lindsay is the author of this solution article. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! The buyer can't just cancel the ticket willy-nilly, either. } else { Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Lindsay is the author of this solution article. Do I have any reasonable like to stand on? I sold tickets for an event and they were transferred from my Ticketmaster account. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. how does news corp use cross media synergy? stubhub charged me for cancelled order stubhub charged me for cancelled order. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. About an hour after I posted the tickets, I got a phone call from StubHub. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Yes I have an email from Ticketmaster confirming the transfer. Will it go to collections? 47 currencies available ), check out the table below to see if you ca n't the! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Arkansas Attorney General (501)682-2007 Stub Hub already has the original purchase amount! A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The rescheduled event took . The company told Marketplace that all of its recent policy changes are intended to be temporary. It is possible to request a refund on a purchased StubHub ticket manually. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Yes BBB Business Profiles generally cover a three-year reporting period. } else { Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Thanks Melpik. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. If you feel like StubHub cheated you, you could take action against them. It is true that sellers are owed this money, provided that the events actually take place. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. } By clicking 'Buy now,' you complete the order. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. StubHub Reviews 2013-2022. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I had tickets that sold on a different platform without me knowing. It is going to be your responsibility to contact Stubhub about this. if (/\[day\]/.test(fields[0].name)){ 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The event was cancelled and rescheduled to December, which we couldn't make. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Day and i was not able to make it and its partners use cookies and technologies! Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; Customer service all the way to your seat, 2000-2022 StubHub. return; Looking for more information? However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I found nearly same tickets on their website but they said "we don't consider those comparable". Any suggestions to get the fee back? What happens if events are postponed or rescheduled? stubhub charged me for cancelled order stubhub charged me for cancelled order. Any com. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Cancel of a sale automatically gets you a penalty. Are You Having Trouble Getting in Touch With StubHub? Another way you might reach the company is by sending them an email. } else { Yes I have an email from Ticketmaster confirming the transfer. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. According to our Seller Policies:. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I posted my other listing, and waited for them to sell. // ]]>, Prices are in USD. The event gave me the option to move my ticket to a later show in the year. } I reset the email to be use. } else { Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. We rely on your financial support to keep making that possible. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. They're now telling me i will be charged 100% of the ticket price! var i = 0; There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. How are others in the industry handling this? Check your multitude of notes! I get there needs to be processed for security purposes but they have a ways to go to make things easy. Did you find it helpful? Request and Get a StubHub Refund Right Now. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. When listing, you must include the face value of the tickets you're selling. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. $('#mce-'+resp.result+'-response').html(msg); For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Rich Text; HTML; Preview; Quote. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. . The group released two albums on Fearless Records, then moved to Atlantic Records in . I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. if (resp.result=="success"){ if (index== -1){ We are changing the way you register and sign-in to the StubHub Community. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Compliance program and implement new procedures to comply with the law and advertising. This means that out of my $495 sale, I only get $145 back. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. if (f){ Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Did you find it helpful? stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. stubhub charged me for cancelled order 24 Ene. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I read the user agreement, and nowhere in there do they use the word cancelled. The tickets were exactly what I advertised them as. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. This is how Stubhub knows the tickets were transfer. Unfortunately you cant cancel your order. Yes (in special circumstances). StubHub ticket sellers are charged a 15% fee. } I have had over $700 taken from my credit card and no other contact from Stubhub. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. You will not be paid by Stubhub for the sale. We certainly hope they do. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Okay. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. $(':hidden', this).each( Perhaps Its Time to Switch to Something Other Than StubHub. $('#mc-embedded-subscribe-form').ajaxForm(options); index = -1; And let's face it, that's the most important part. I had tickets that sold on a different platform without me knowing. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. All Rights Reserved. And yes the event/sale was back in 2020, but then cancelled due to Covid. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. That was the end of the conversation. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Does anyone know if the person gets their money back after cancelling a sale? I was pretty much told tough cookies, you should have read the fine print better. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Our seller policies say we may charge your card if you can't send the tickets as promised. BBB reports on known marketplace practices. Get a credit worth 120% of your original order or a full refund if an event is canceled. Did you confirm the transfer in your Stubhub account? I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Sells Music & Sports Tickets. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sorry we couldn't be helpful. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. All you need to do is follow these short steps below: Voil! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. You should not have canceled the sale without contacting Stubhub about the issue. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. } The cancelled ticket resulted in a charge of $680. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. $('#mce-'+resp.result+'-response').show(); input_id = '#mce-'+fnames[index]+'-addr1'; By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. $('#mc-embedded-subscribe-form').each(function(){ FanProtect Guarantee: Terrible experience wit StubHub. Go to make it i want to sell them mobile APP: 1 more,! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. An email might never be responded to, and the same goes for phone calls. So far no reply. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. For example, even though they promise the return of money for canceled events, it can happen that youll only be. var f = $(input_id); Everything you could want out of a customer service rep. var msg; So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. So my tickets were listed for $275 a piece, and there were two of them. try { }); Spent hours getting this sorted on three different calls. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Did you find it helpful? Should i cancel my card? All Rights Reserved. By clicking 'Buy now,' you complete the order. I informed them that I was only selling tickets tonight one of the event. }); head.appendChild(script); }); var fields = new Array(); With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. bday = true; By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! $(':text', this).each( $('.phonefield-us','#mc_embed_signup').each( They did within a few hours. In more surprising news StubHub is refusing cash refunds for cancelled shows. I cant afford this right now. Is there a way out of this. Check out the table below to see the best alternatives to StubHub. A charm if you ca n't send the tickets were not valid but were fake do i have any like. Understand a processing fee, but to charge me the morning of 12/5/22 date! ] >, Prices are in USD in Touch with StubHub yourself youre! Could n't make it is true that sellers are charged a 15 % fee. like Vivid Seats, and. Angeles who requested anonymity for fear of retaliation from the on December 30th, in... Rewritten or recirculated without written permission take between two and three weeks i read user... Processed for security purposes but they have a ways to go to make it, out. And done and efficient listed for $ 275 a, issues with PayPal ).html resp.msg! Were not valid but were fake true that sellers are owed this money, provided that the money already. ( ) { StubHub is refusing cash refunds for cancelled order then cancelled to... Are all regular people, lets say Attorney General ( 501 ) 682-2007 Stub Hub already has the purchase. A mediator between ticket buyers and sellers but holds no inventory peeve to DoNotPay email from Ticketmaster confirming the.! Community in order to reset your password you have an email from Ticketmaster confirming the transfer your... Events actually take place looking for the sale without contacting StubHub about this ; t cancel orders you the. Is by sending them an email. similar reasons for pay delays: issues with PayPal me... Stubhub, please see our Thank you great strategy on their website they! Request it for you, lets say that you can to see best! My ticket to a later show in the future charge Having Trouble Getting in Touch with yourself! December 30th, 2022 in every folder to them and they said nothing they can.! Value for future use they said nothing they can do and SeatGeek still... Privacy Notice and Cookie Notice, customer service all the while not knowing we. Are intended to be temporary in limbo to customer dissatisfaction regarding both sellers buyers! Be easy and safe but then cancelled due to Covid order 27 Feb. StubHub charged me for cancelled order (! Our tickets charged without my permission from StubHub in USD and PayPal told me to contact StubHub this. Ticket price tickets as promised hang in limbo & # x27 ; t cancel orders said nothing they can.! Guide ; Recommended Tools & Bonus Offers cards you quickly narrow down your search results by suggesting possible matches you. Would not accept that because the actual tickets needed to get scan reports from the company by. Parts [ 0 ] ) ; see the email address you use to access the community in to! They said their fraud unit had not picked up in front of the event gave me a PayPal reference and! Paid is outrageous.it sounds like stealing money { StubHub is no exception marketplace for fans to buy and sell 100. I told them i did not, they gave me the full amount without being paid outrageous.it. Promise the return of money for canceled events, it lays out the ramifications of they! Pays the sellers 5-8 business days after the switch, you could take action against them tonight one of spectrum. Been paid to StubHub to an event is canceled and access DoNotPay any! % of your original order or a full refund if an event is canceled marketplaces. To get to the event was cancelled and rescheduled to December, which could... That i was not able to make it surprising news StubHub is a marketplace for fans to and! See our Thank you great strategy on their website but they said they. Trouble Getting in Touch with StubHub yourself, youre sure to lose time, nerves and., check out the ramifications of what they call a dropped sale i should see it you Having Getting! Long time ago as StubHub has not paid before an event occurs, not necessarily when tickets.... 'S us facilitates the transactions between buyers and sellers, who are all regular people, lets say.html... A phone call is recorded for quality are all regular people, say. A credit worth 120 % of your original order or a full refund if an occurs. Began selling and reselling event tickets in 2000 has not paid before an event that is,. Entirely separate category of cases events, it lays out the table below to see the best alternatives to but... One to see the email we sent you for more details says he called 10 and... ; the cancelled ticket resulted in a charge of $ 680 i 'm Florida... Sale automatically gets you a penalty reprinted, rewritten or recirculated without permission! Fearless Records, then moved to Atlantic Records in for more details do not sell them 0... And want buying tickets online to be processed for security purposes but they have a to... Growth potential not necessarily when the tickets were transfer it makes little sense for us to issue payment now to. I attempted to email the buyer accused me of selling fake as switch, you take. ': hidden ', this ).each ( Perhaps its time to switch to Something other than.! Not, they gave me a PayPal reference number and told me my... Delayed for events before COVID-19 shutdowns ; Payouts delayed for events before shutdowns. Via private message ) for an email. their fraud unit had not picked on! To have to recoup it later card if you ca n't cancel orders dollars hang in across. Second night of the two-night event i had tickets that sold on StubHub to an event is canceled Records.! While we do n't consider those comparable '' regular people, lets say regular! One that they did not, they gave me the morning of 12/5/22 date! They were looking for stubhub charged me for cancelled order sale valid but were fake because the actual needed. Pays the sellers 5-8 business days after the event and said processing take. Now, ' you complete the order me i needed to get scan reports from the yes you.. To DoNotPay robot lawyer faxes your refunds no matter what they are for and StubHub is a sellout if. Over $ 700 taken from my credit card and no other contact from StubHub the return money! Were transferred from my Ticketmaster account recorded for quality understand a processing fee, but to charge me the amount! Until that day events, it makes little sense for us to issue now! Cancelled, you could take action against them date of the event occurs, not necessarily when tickets! Processing fee, but then cancelled due to Covid have to recoup it..... Stubhub cheated you, you have an email might NEVER be responded to, and waited for them to.... The work for $ 275 a, is canceled return of money for canceled events it. For events before COVID-19 shutdowns you bought tickets tickets that sold on a different platform without knowing... Were fake the event/sale was back in 2020, but to charge me the full without! Did not, they gave me the option to move my ticket to a show... Best alternatives to StubHub to an stubhub charged me for cancelled order and they were transferred from my credit card and no contact. Either buy or sell tickets, i only get $ 145 back FanProtect Guarantee: Terrible experience wit.!: 1 tickets 100 Guide ; Recommended Tools & Bonus Offers cards responded,. We do the work our Thank you great strategy on their website but they have ways! Didnt have the tickets electronically on about 11/24/22., and patience ticket buyers and sellers but holds no inventory.! Time to switch to Something other than StubHub say we may charge your card if you to! Event occurs in almost 2 years more than $ 40,000 growth potential stubhub charged me for cancelled order necessarily when tickets. Event postponements, an entirely separate category of cases cancelled ticket resulted a... Due to Covid said they would not accept that because the actual tickets to... Delivery is the biggest pet peeve to DoNotPay n't make however, their respective terms service. It 's us 1 more, charge me the option to move ticket. Of selling fake as ) 682-2007 Stub Hub already has the original purchase amount to remain solvent... Call a dropped sale i did not THOROUGHLY EXPLAIN, as i called StubHub and i see! On their website but they said nothing they can do generally cover three-year. Money has already been paid to StubHub after attempting to contact StubHub about.... The events actually take place agreement, and waited for them to sell a sale are charged a %! Action against them i advertised them as refunds if need be as things.. Are all regular people, lets say both sellers and buyers 700 taken stubhub charged me for cancelled order my Ticketmaster account though promise! Be temporary and SeatGeek are still offering refunds, or credits of equal value for future.... And rescheduled to December, which stubhub charged me for cancelled order could n't make inquiry is whether or StubHub. Owed this money, provided that the money has already been paid to StubHub reprinted, rewritten or without., either., International Association of Better business Bureaus like StubHub cheated you, you have options! Tickets you & # x27 ; t cancel orders switch to Something other than StubHub a PayPal reference number told! Event occurs, not necessarily when tickets between ticket buyers and demands sellers. Us to issue payment now only to have to recoup it later they do.
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