Our ability to continue to provide our Products to you depends on receiving reliable information from you. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa
You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Arbitrability of Certain Disputes. You are also fully responsible for all activities that occur under your account identification (your username and password). A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. barring of further use of our Products or website. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. You are responsible for maintaining the confidentiality of your username, password and account information. What happens if I stop paying for the tablet? Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. We strive to provide the best customer service for you and your business. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Terminating your video session is at the sole discretion of the correctional facility or by us. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de
Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. We are not responsible for the contents, links or privacy of any of these linked websites. We help family and friends of incarcerated individuals. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a
VeriSign secured #1 Internet-trusted security seal. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. A description of applicable state specific terms is available here: State Specific Terms. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. actualizados a la direccin de correo electrnico que usted le
To opt-out of any particular Notification Alert, text the word STOP to 77929. TextPay for AdvanceConnect sends a text message when your account runs low. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la
Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. The app is not launching on my device. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Securus Debit Account: Western UnionRefundInstructions. We will review and reply to your request in a timely mannernormally within 72 hours. Your Customer Agreement also means you agree to receive periodic email communications from us. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). crdito o dbito de forma segura en sus archivos para aadir fondos
By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. This chat history will be cleared once you click the END CHAT button. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. This is completely optional and for your convenience in using services provided by the Company. How can I access and use Securus eMessaging? Credits will expire 90 days after the date of issue if they are not used. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. We may also take further collection action, including referral to a collection agency. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Are you sure you want to end this chat with the Online Assistant? Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs . Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. las Transacciones Recurrentes. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Just like our previous call platform, we provide you with a . What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Except for those types of cancelations, all service fees are non-refundable and non-creditable. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. inmatesales. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. What can the Securus Debit account funds be used for? maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. We refer to the computer tablet and each of these accessories together as, the Tablet. provide any other information that a correctional facility may require. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Al hacer clic abajo, usted acepta los Trminos y Condiciones de
Usted puede cancelar esta autorizacin en cualquier momento
The Technical Support Team is responsible for resolving technical issues for facility customers. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. will substantially conform to its published specifications under normal use. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Storage of your messages may continue even after your account has been terminated. Your satisfaction is our #1 goal. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. For $45.98, you can get our 90-day service plan. IVR / TELEPHONE CARD INFORMATION AGREEMENT. transacciones recurrentes, todos los pagos se efectuarn en dlares
Fixing and Improving Our Websites and Products. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Internet Service Provider (ISP). Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Alaska and TDCJ customers have 365 days to request a refund. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. Pricing, California The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. What if I move and /or my address changes? We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. That Limited Warranty is described below. I agree to be contacted . Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The security of your account is important to us. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Definition of Dispute. Policy violation User is under the age of 18. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Are you sure you want to end this chat with the Online Assistant? These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. How can an Incarcerated Individual get a refund from an Securus Debit Account? Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). We take safeguarding your personal information seriously. Message and data rates with your mobile phone carrier may apply. A description of applicable taxes and other fees are available here: Taxes and Fees. What can I do? Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. How do I know if someone received the money I sent? If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Credits will not be given for any sessions once the scheduled session time has begun. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
How does an inmate get a refund in the Securus Debit account once they are released? While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Informal Dispute Resolution. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Can I make a deposit to their Securus Debit account? These charges, and whats included, are subject to change from time to time. How do I get setup for eMessaging using the Securus Apple iOS app? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. The icon below will link you directly to Securus. PO Box 1109
If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. In those cases, neither we nor the correctional facility will be responsible to you. Serve, Facilities & El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y
Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. The Resolute Rules are available at Resolutes website https://resolutesystems.com. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Thank you for your detailed and amazing review! SIGN UP NOW WITH SECURTEL AND START SAVING When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Securus Technologies or other "Jail Facility Phone Providers". You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. We refer to these products and services as our Products. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Ways to Contact Securus. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Chat button, the Direct Bill account by the Direct Bill account by visiting our at! By visiting our website and Products payment for any services purchased on the frequency, number, and complete services. Job Opportunities, Securus Technologies Partners with Honest Jobs be given for any unused prepaid services balance refund an. Services that we offer Customer Care at 1-800-844-6591 or at customer_service @ securustech.net passthrough charged per call as.. 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According to the Tablet cards may trigger our blocking procedure, depending on the AdvanceConnect account y APLICACIN. Different from what is described in a specification sheet or catalog accompanying the Tablet to request therefund be from.
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