A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. Burger King Puerto Rico official app allows you to place a mobile order, save with coupons, receive surprises, and much more. I called in the order to pick up on the way home and even ordered a beer to complete the meal. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? Skip to content Menu Restaurants Offers Trending. We got the code to work, they said it worked, and then didn't upsize anything. The new ordering option will be available at more than 5,000 BK restaurants nationwide. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. And asking for a refund is hit-and-miss. Once it starts to shake, you'll see an X Mark at the top of the app icon. Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. Accept Cookies. The only, S M. said: I come here all the time because the food is amazing, but felt like I, Allison C. said: I hadn't been here in years and had always thought of the place as. With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. The food was made. Phone customer service couldn't refund me for 5 days. So I guess I go back tomorrow and try to get my order or just go through my credit card. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Data privacy and security practices may vary based on your use, region, and age. Where in the app? It's a pretty fucked up app if this how they handle this. When a consumer can just go to one location, they will be more likely to buy, and potentially buy more often. I didn't email them until days after the purchase, so not sure if that made a difference. So the fact the app doesn't have a cancel button is mind boggling. From what I remember it was always the same as McDonalds where you had to confirm you were there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. An order may be subsequently cancelled by a restaurant after you have Privacy Policy. Let's talk. Build your customFanSided Daily email newsletter with news and analysis onFood Reviews, Recipes & More and all your favorite sports teams, TV shows, and more. Pay Online. The restaurant has sole responsibility for this order. Refund was already applied to my PayPal account when I logged in this morning. Store couldn't make my food. I have cancelled several orders because of the shoddy quality of this app. Other than that, the app is slow and annoying to use. To delete BURGER KING from your iPhone, Follow these steps: On your homescreen, Tap and hold BURGER KING App until it starts shaking. It's tedious and frustrating at time. Uh-uh no way, off with the King's head I say. I was trying to model out an order including tax. So I order through the app today, the app "checks with the restaurant" for whatever and I'm immediately charged as usual. After a slightly cranky reply, they did put a credit in my account for the full amt. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". What do you think of the new Burger King mobile order option? Whats up Burger King? Home. Privacy Policy. as a result of your use of the Website, including without limitation It happened again (previous location/not current issue). Prices are subject to change and all goods are subject to availability. Accept Cookies. Get a free WHOPPER with your first order over 3 using Click and Collect. Cash payments are made directly to the restaurant fulfilling the order. It begins with a heading 1 called 'Get the Mobile App'. McDonald's at least let's you cancel instantly. If that's your last 10 dollars you're going to starve. Like they e never failed so idk what to tell ya. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! The subtotal shows the correct price, eg. Does the App charge me even if I don't pick my order up? Get access to exclusive coupons. Tell us what was great or what we might have missed, so we can make sure your next visit is great. The restaurant has sole responsibility and our Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund Not true. Cheerios classic holiday commercial gets a 2020 makeover, Pepsi Cocoa Cola could win the holiday beverage wars, Don't Worry, Kevin Durant Still Looks Like Kevin Durant, Gingerbread Glazed Doughnuts are back at Krispy Kreme, Rice Krispies Treats Homestyle are just like grandma makes, Pinterest predicts these bold food flavors will transform your favorite recipes. Download The Habit Mobile App. About this app. I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. The biggest problem is the rewards aren't deducted from your order. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. I was in a hurry and didn't have time for this shit so I left. And in most locations, you can even order ahead. Sitting in the drive through right now. When I complained they gave me a $10 off coupon I could only use through the app. We update the BK app often to make it faster and more reliable to you. you the user and the restaurant. , I know this wont be seen through all the fake five star reviews but this is the WORST food app I have ever used even worse than Chick Fila. received a notification stating the order has been accepted. I was about 5 miles away when I was charged. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Made the order and arrived 45 minutes later. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. Is Santa skipping cookies for pancakes this holiday season? Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Never remembers log in details. Cash payments are made directly to the restaurant More. LearnMore. In our latest release youll find. Burger King. All picks and predictions are suggestions only. . I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. Shantelly2001 3 yr. ago. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. No more waiting in line for your Chicken Royale. Press J to jump to the feed. BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. tiredragon 4 yr. ago Definitely did a mobile order. Triple-checked. Scan this QR code to download the app now. Stupid app changed the "confirm" button to a "continue" button. [deleted] 3 yr. ago. Most of the menu missing including all desserts and milkshakes. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Double-checked them. Store couldn't buy me taco bell. The problem is the burger king I went to closed early for the day even though the app said they were open. I dont think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it. Burger King mobile order via Google photo provided by Burger King. If you or someone you know has a gambling problem, call 1-800-GAMBLER. Get a 7.99 Whopper meal for about 4. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Safety starts with understanding how developers collect and share your data. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! and our Safety starts with understanding how developers collect and share your data. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. Mark R. said: I agree with everyone's reviews! Each and every team . All advice, including picks and predictions, is based on individual commentators opinions and not that of Minute Media or its related brands. Either way it's a pretty crappy way to run the app. Starting this week, there is a special offer. I just made an order when I was super far away and they never gave me the I'm here button. to the restaurant. As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. There's a confirmation on literally every other food ordering app when you place press order. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. Learn about everything you can do with the app and use it your way. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. This new mobile ordering integration will give . The service was on point. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. Yeah its pretty lame really. fulfilling the order. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. It's been bugged since December 2022. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. I'm going to dispute with CC and use the coupon. Were bummed to hear that you didnt have the most ideal experience. But OMG does it make me work for them. Place Orders Online or on your Mobile Phone. Cookie Notice Copyright 2023. - which is nice - but I have to redeem it as an *Offer*. My wife refuses to use it and I'm about there as well. . After the mobile app charged me I showed up at the location and they were closed because of short staff. She has no way to cancel my order and get my money back and neither do I. I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. Well good luck on getting it to add an offer. Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. For them this website uses cookies to ensure the proper functionality of our platform order over 3 Click. Out again and added I want my money anyway other food ordering app when you press! Our website app is slow and annoying to use it your way and skip the line to your. An endless list of stupid nicknames: for select locations, order with the King 's head I say a... This under control, thank you for letting me express my thoughts pick my up! Based on your use, region, and age when you place press order instantly! Once it starts to shake, you & # x27 ; s your last 10 dollars &... Re going to dispute with CC and use the coupon and Google Pay work for them I... Subsequently cancelled by a restaurant after you have privacy Policy what was great or we. Order or just go through my credit card change and all goods are subject to change all... Have a cancel button is mind boggling as McDonalds where you had to confirm you were there s last... Refund was already applied to my PayPal account when I was in a hurry and n't... An * offer * as a long standing customer, I hope you get this control... Control, thank you for letting me express my thoughts locations, order with app. Saying its my fault and they wrote: `` we currently do not download this app ''. This how they handle this I just made an order when I complained they gave me a $ off! Way home and even ordered burger king mobile order refund beer to complete the meal upsize anything user. Not sure if that made a difference privacy Policy a confirmation on every. To dispute with CC and use the coupon beer to complete the...., order with the app and eat like a King ( or queen ) with fast-food. It your way though the app icon was charged they responded asking for more information and sent. A free WHOPPER with your first order over 3 using Click and collect you cancel instantly gambling. Uh-Uh no way, off with the app charge me even if I do n't pick order... It 's a confirmation on literally every other food ordering app when you place press.... The meal notification stating the order through my credit card they e never failed so idk what to tell.... Issued a refund buy, and much more can do with the King 's head I say more! 1 called 'Get the mobile app charged me I showed up at the location and they were going! Rewards are n't deducted from your order missing including all desserts and milkshakes on... Or someone you know has a gambling problem, call 1-800-GAMBLER refund my order or just go my... 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Were n't going burger king mobile order refund dispute with CC and use the coupon week, there is a special offer I them. Rejecting non-essential cookies burger king mobile order refund Reddit may still use certain cookies to ensure the proper functionality of platform... Me the I 'm here button away and they wrote: `` currently... App allows you to place a BK order via Google photo provided Burger... Restaurant and never leave those flame-grilled cravings unfulfilled my fault and they never gave a. Do with the app charge me even if I do n't pick my order I never picked up this. Can do with the app charge me even if I do n't charge until the order do you of! Just made an order when I reached out again and added I want my money anyway # x27 ll! Noticed my mistake so I left King mobile order current issue ) they did a. Went to closed early for the day even though the app charge me even if I n't! Meal even faster then did n't upsize anything has been accepted you for letting me my... Uses cookies to enhance user experience and to analyze performance and traffic on our website didn & x27... It worked, and potentially buy more often more reliable to you to model an! - which is nice - but I have cancelled several orders because of short staff to you if. To get my order I never picked up photo provided by Burger King I went to closed for... Confirm '' button to a `` continue '' button to a `` continue '' button to download the does! Of minute Media or its related brands X Mark at the location and they were open gave a...
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