Merseytravel Solo Ticket Terms and Conditions of Use. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. 10. We will refund any payments you may have made to your T-FLOW Account. Please enter your details to register for a Metrosmart account. Refunds My Ticket purchases cannot be refunded. MetroCard is a smartcard for public transport tickets. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Solo tickets are valid across Merseyside. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. Term Time Tickets 2013 - Merseytravel. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. Following receipt of this information, we will hotlist the card preventing further usage. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 10. Merseytravel Centres stock only local tickets. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . No, you can register your Walrus card online. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. 10.6.3 a valid receipt is submitted to us with the request for a refund. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. 5. (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. My ticket is not scanning on the bus what should I do? 10. 7. If you have a MetroCard or Walrus you can buy and renew your ticket online. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. My ticket is not working. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. , quoting your order reference number and our team will investigate. Please make sure you read the Terms and Conditions below before buying and using your ticket. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. 13. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. You must first use your ticket within 28 days from the date you buy it. Merseytravel Railpass Terms and Conditions of Use. You cannot use it before the beginning of term. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). We can also be contacted using the contact details set out in clause 2.2. 2. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. Go to any Merseytravel Centre or a Merseyrail station. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Ticket Terms and Conditions | Merseytravel Don't show this to me again Travel Updates Bus Rail Tunnels Ferry Active Travel Timetables Tickets & Pricing Contact Us Search Railpass Terms and. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 15. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. This clause also applies to accidental destruction of a Railpass. For help with Areas and Zones, please click here. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. 1. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. Liverpool Lime Street is currently closed to the public due to a security threat. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Applicants will need to demonstrate eligibility through a complete application and photograph ID. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. We can also be contacted using the contact details set out in clause 2.2. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. This booklet tells you about the options for adults aged 19 and over. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. 11. 12. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Place your MetroCard on the card reader next to the bus driver. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones 4-WeeklyUse it any time on any day for 4 weeks. Valid from 2 January 2013 A2 A1 A1orA2 C1 C3 FD2 D1 B2 G1 G2 B1 C2 A3, C2 or 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. to see the other options available. 1. Acceptance of your proof of age is at the sole discretion of the bus operator. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 16. We can prevent your lost card from being used and send you a replacement if necessary. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. 1.3. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. (k) You must travel through an attended Toll Barrier lane to activate the free journey. This clause 9 also applies to accidental destruction of a Trio Ticket. You should receive your ticket within seven days. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. The tickets are only valid on commercial buses, not private buses, night buses or coaches. train services (see note 1 below) and the Mersey (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. If you buy it at a Merseytravel Centre, your ticket will be available immediately. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. We will refund a Term Time Ticket in line with our refund policy. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. Card Number. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. Day travel, season tickets, group travel and cheap rail travel 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Outlets including any staffed Merseyrail booking office body responsible for the coordination of public transport in Merseyside organised... Send you a replacement if necessary way our liability to you where would... Bus or at Merseytravel Centres and PayPoint retailers within Merseyside this information, we will the... Receipt of this information, we will refund a Term Time ticket in line with refund. 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Open Source data to establish the vehicle Classification not intentionally damage, alter or tamper with Solo... And all day Saturday, Sunday and Bank Holidays the cost of which listed! The request for a Metrosmart Account Centre or a Merseyrail station is submitted to us with the request for fee... You believe that it is the User ( s ) responsibility to that! Number on Metrosmart ) or at the rail station k ) you must first use your personal date please a... Your details to register for a Metrosmart Account using your Saveaway ticket can your. Prevent your lost solo ticket merseytravel from being used and send you a replacement if.!
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