Please check weight and dimensions of hand luggage. Same again, at the airport three hours before and after a couple of hours see the yellow writing coming on the display board. Can have a meal if pre booked. We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. Will NOT use again! MarketBeat's community ratings are surveys of what our community members think about Thomas Cook … I love Thomas Cook’s onboard service and agree with you that the crew seem very proud of the airline. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Effectively, they are in custody of our funds without … It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. onboard they were promoting a further 25% of there dutyfree stuff so i decided to buy the magic egyptian miracle cream which i have purchased before on other flights. Jet 2 charged £58.00 total cost to change their flights. Thomas Cook Group has received 58.47% “underperform” votes from our community. I'm stunned. Rude service with Swissport. Your experience matters. I called on the beach the following day and was surprised how we was treated over the phone . Im a slightly nervous flyer to be honestBut not anymore i usualy hold tight to the arm rests from take off till landingAfter my first time with thomas cook i realy enjoyed the trip Thanks to the smoothness of the flightThanks to amy grogan So if like me u are nervous about flying just keep you fingers crossed amy is flying the plane. It was like a long-haul version of Ryan Air - right down to the scratch cards and 'snack' … Been using this company for 30 years and our 1st annervsary was in Alcudia Mallorca we loved it and gone back time after time we tried other places but just not as good as Alcudia The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etcSadly the owners got greedy and lead to a shut down we are busy now looking for next year. It was a fairly new plane A330 … It just doesn't compare, it's extortionate. It's 7.28 and still no movement. Not even offered soft drinks for free instead. worst most uncomfortable flights I have ever had, so cramped, hard seats, tray tables that touch your stomach when they are down, I'd hate to think how someone who was even marginally overweight would manage. And that includes Spirit. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. Departing, we had our ticket allowance of 8kg worth of hand luggage. This airlines is beyond a joke. Plane tables are FILTHY. On 23 September 2019, the carrier entered into liquidation. I went along for the ride, and to see what their Premium Class service is all about. It's 100 per flight per person admin then they have a free for all on what they want to charge as extra cost of the ticket you already have! AVOID THIS AIRLINE AT ALL COSTS!! 1 reviews Giacomo Andreoletti (Russian Federation) 11th July 2019. Yet they didn’t deny me until last minute at the boarding gate. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. Shambles.Currently on the flight to bodrum Turkey, flight departure was supposed to be 7pm. View A380 Suites product photos. (Add your “underperform” vote.) Check your duty free sizes on board before buying. So I lose the full cost of my holiday. Why would they do this?To make matters worse, my baggage was sent to Turkey despite assurances it would be taken off the plane - and in a serious contravention of international flight regulations. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. ), so I went with it. I cannot comment on the flight but I can comment on the customer service I received from groundsman, special assistance team and also customer relations department!Groundsman was obnoxious and rude to myself and my husband!Special assistance team weren’t any help they just denied me onto the flight home even though I had fit to fly documentation. Join the 5 people who’ve already contributed. Do not book with Thomas cook airlines it's £200. However--that's a different company and this is what's disappointing. My wife and i recently flew with Thomas Cook Airlines and did not pay their pre-book seating charge as we were just two persons and naturally thought we would get two seats together both on outbound and return flights. Awful At Stansted. Please can anyone tell me anything good about Thomas Cook airlines. Thomas Cook Airlines Limited was a British charter and scheduled airline headquartered in Manchester, England.It was founded in 2007 from the merger of Thomas Cook Group and MyTravel Group, and was part of the Thomas Cook Group Airlines… Airline Summary. We had to pay £50 from the airport to the hotel. Pros " Friendly crew and eventless flight" (in 60 reviews) " Good food and service" (in 30 reviews) "Food was very good and the flight was good." I can see why this TP section hasn’t been claimed by Thomas Cook Airlines as so many reviews are poor. Planes are becoming more economical too. I have been passed from pillar to post but nobody will provide me with a simple note confirming I was ill. Unbelievable but true. Thomas cook and onthebeach still has not been able to own their faults to refund back our money. Never again. Dear Thomas Cook, I’m taking the time to express my sincere disappointment with your staff, service and airline during our flight from and to London Gatwick. Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. We've just returned from Zante flying from E/mids and were looking forward to our first night with a little daylight left as it was an afternoon flight but, lo and behold we missed our slot, that's after you've been at the airport three hours before boarding, which was also late. WORST....I've booked a couple of air tickets for my family trip and they ended with bankruptcy.How irresponsible they are. That says something! I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. ... Thomas Cook Airlines Reviews 5 • Poor . Thanks Thomas Cook. Not so with Thomas Cook - you pay for every extra. Keep your digital life secure and never forget a password again. minimum cost for one person to change a name. Very cramped seating, I'm 6ft and had less space than on Easy Jet. For a long-haul experience, you'd expect free soft drinks and snacks. No seat recline, no earphone plugs or entertainment, always manage to get onboard spent out the way though eh. Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. This wasn't planned so we was pained buying another ticket. The airline … Not impressed. Flight was delayed by just over an hour on the way out to Cyprus. Thomas Cook deliberately hid this information from us. Don't know if it's anything to do with the financial problems they're experiencing but it's no excuse to pass the problems on to the passengers. A review of my long haul flight from Manchester to Barbados with Thomas Cook Airlines. The newest plane is built in 2016 and the oldest plane is built … No warning, no apology just a lame set of excuses from the Captain, claiming that at least his speech was wasting some of the time we were sitting on the tarmac. We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. On getting to our destination the transfer taxi company couldn't find our name on their system. Fair enough - I can understand that.I then asked TC for a statement confirming I had been unable to board so I could claim on my insurance. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all. Jet2 helped me and they were great! The reviews seem average all things considered. One and a half hour delay, even though plane was there, no explanation. Review of Thomas Cook Airlines. Thomas Cook Airlines. In … I thought i was part of a candid camera gag. These were delays of about half an hour for a few flights, no mention of ours until you're looking out the windows for it landing and it comes on the board around the time we should be boarding. DO NOT USE THEM!! Normally use EasyJet for our yearly family holiday. 1st time we've used Thomas Cook Airlines. I'm absolutely dreading the trip and it's meant to be a holiday. » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. 9:50pm our time. Oh seemed to be sane check in woman also. I am still awaiting the return of our luggage.Their customer service is lamentable. Thomas Cook Airlines has collected 5 reviews with an average score of 2.60. Any thoughts on this airline? TC would not let me board the aircraft. View details. I'm so cross I have not been able to complain right away too. These include points across Europe, … Meaning the return flight with turkish airline was pointless and money lost. And you know what happens next. British holiday outfit Thomas Cook Airlines operate a scheduled A330-200 service between Manchester and New York. Coming home was worse. Wonderful week in beautiful Skiathos. The comprehensive Airline and Airport customer review site for airlines and airports across the world. In my impression - the best "cheap" airline there is. Bad organisation. These include points across Europe, … flythomas cook… I fly them often between Cancun and Gatwick. Horrendous journey home. On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. (in 4 reviews) "No wifi or personal entertainment options" (in 10 reviews) Check dimensions of your hold case as they were charging for new cases, excess.luggage etc. The website is a joke too, it's not easy to make a complaint.They are a disgrace. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Trip Verified | Orlando to Manchester with Thomas Cook Airlines. We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. Reviews on Thomas Cook in Seattle, WA - Thomas Cook Airlines, Condor, Wells Fargo Bank, Royal Caribbean, Alaska Airlines I flew with Thomas Cook Airline from Denmark to Tyrkei in new plains. Visit this website flythomas cook.com. So what’s it like to fly Thomas Cook Airlines… Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. Not sure why they hadn't bothered to clean them. Miserable Air Hostesses, 90% of them acted like the passengers were an annoyance. How many stars would you give Thomas Cook Airlines? Thomas Cook Airlines has now become Extinct. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. Despite a relatively small fleet of 31 planes, Thomas Cook offers full-service flights to 95 … Hotel and staff great. » We investigate how well airlines and airports are keeping customers safe during COVID-19, » Rome Fiumicino Airport is the first airport in the world to be Certified with the COVID-19 5-Star Airport Rating. Will avoid Thomas Cook in future. We have booked to fly long haul to Cuba in March with them but I am reading so many bad reports about seating, staff, entertainment, food etc., I am beginning to regret booking with Thomas Cook … My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip.My other half had to go on a different airline and this tore us apartment. Thomas Cook Airlines Flight Booking – Outbound Thomas Cook Airlines – Flight Booking Return My final price for the outbound and the return flight before adding any extras was £93.98, which … Problems again not explained, sat on a boiling hot plane with no water! A friend and I travelled with Thomas Cook to New York, they were the cheapest of all the airlines and so on that basis we upgraded to premium economy for our return flight. However when … The equipment and flight crews and in-flight service both ways from USA to England were excellent. The flight departed one hour late, but caught up and arrived on time. Thank you Jet 2 a reasonable fee. View details. A low cost airline which provided a really good experience, especially given the very low price of the ticket. Thomas Cook … There are 2 customers that Thomas Cook Airlines, rating them as bad. They will not do this. 2.6. flythomas cook.com. I recently purchased a transatlantic flight through Thomas Cook Airlines. I’ve reviewed their services also in the past, … I haven’t in the past ever felt the … Write a review. Knowing that Thomas Cook and Air Transat used to share the first and second place as the "World's Best Leisure Airlines", I never actually knew how service was onboard Thomas Cook … The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Also an email was sent which I didn’t receive as I was already checked in to the airport. Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. View airline, airport, seat, and lounge photos. Hands down thee worst and least helpful airlines that I've ever consorted with. DO NOT USE THEM! » Use our Airline Guide to read about what to expect on your Ryanair trip. Flight delayed again on way home by nearly 1/2 hour with no apology or explanation why. So I wasn’t able to rectify the problem.I wrote a complaint to customer relations relating to this incident and they weren’t any help; just closed my case so now I have to go through the ombudsman. The price was stupid cheap in comparison to competitors (British, Delta, etc. Renewed airline company began work to summer season 2008 with the fleet … So we swapped our European holiday with her and her partner. » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. Always liked Thomas Cook in the past but on the last couple of occasions it's gone downhill. This video is sponsored by the lovely people at Dashlane. No wonder they are going bust, worse than Ryanair now. AVOID THIS AIRLINE AT ALL COSTS!!! Thomas Cook Airlines was established in 1999 in United Kingdom. Question. Apparently, they tried to ring me but I didn’t receive any calls or even a notification of a missed call. Tale of two companies. Priorities!!!!!! Charghbg for everything. » The complete guide on how to travel safely in airports and on aircraft during COVID-19flights. Then a quick half hour refuelling turned into a two hour nightmare. I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage. The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. The security implications of this are very serious indeed. !I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWAREAt the time of booking the package we was not advised what the airline conditions is. Thomas Cook Airline was a British airline company in Manchester, England. First time flyer with Thomas Cook Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. Great deal i thought when the lady gave it to me i was slightly confused as the tub looked alot smaller then the previous ones i have purchased when i got home i realised it was around half the size so the offer was false it was just a much smaller tub and i only got this with Thompson ryainair and easyjet the others had been the same size. We were provided with good meals as part of the ticket price. Also no tea and coffee available on a 10 hour flight - eerrrrr what???? [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. A good airline. Thomas Cook Airlines traveller reviews. Poor CS, don’t respond to complaints, don’t refund when promised. Airline Summary. We was told he can only fly with Turkish airline even though he had a 90 days visa turkey.We was devastated and had no choice than to come home to see if we could get another ticket. However, flight home with Thomas Cook was awful. We already paid £1,139.96 for the tickets. What a start to a holiday I have been waiting for, for over a year.Have been waiting for 2 hours in a que with a plane load of SERIOUSLY VEXED PASSENGERS.This is utterly disgraceful Thomas Cook. We had to pay another £50 to get to the airport. We have just been robbed of £550.00 to change 2 names on return flights to Mexico. Very dissapointed feel slightly connedOtherwise no problems with the flight. Thomas Cook Airlines operates 41 airplanes with average age of 14 years. The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. Awesome review Paul! I was ill at the airport and attended by paramedics. Taxi booked, 45mins tops from a/port, got home 01:30am, just about shatters your dream. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Crumbs and dirt inside the pull down table attached to the seat. Review of Thomas Cook Airlines. Very good experience. The one thing that concerns me is it's a "charter" airline. The charter and scheduled airline company began … They are unethical, uncaring, grossly inefficient and their systems are mind numbingly bureaucratic.They seem to be designed to avoid contact with their customers.I certainly don't plan to use them again and suggest you don't. Should have left 8:35pm to land approx. So what’s it like to fly Thomas Cook Airlines… Wish I had read the reviews! !UTTER MUPPETS. Thereon, they refuse to give my parents back the refund that they have received from the airline. I will never use Thomas cook airlines again!...no wonder they’re in financial trouble! Not only did guest services ignore me but it was two teenagers exchanging backrubs! Community Sentiment. DO NOT BOOK WITH THIS COMPANY THEIR DIRECTORS ARE FRAUD ! My return flight to SFO was ok on the way out but on the way back they changed our (paid extra for) seats so we didn’t get the view of SF we wanted (seems a lot of people had seat problems on the flight as we witnessed lots of complaints being made). Primarily offering seasonal vacation destinations, Thomas Cook Airlines is a British carrier all around the world. Thomas Cook Group has received 183 “underperform” votes. Lost my luggage, am stranded in airport with no cloths, toiletries and my medicine. © 2021 Trustpilot, Inc. All rights reserved. In 2008 one more merging of Thomas Cook AG and MyTravel Group PLC took place in order to form Thomas Cook Airlines. (in 34 reviews) Cons " Plane was a little dirty." I noticed that Thomas Cook had a lot of similarities with Air Transat. Funds without … Thomas Cook Airlines as so many reviews are poor booked couple! Late, but caught up and arrived on time airport customer Review site for Airlines and airports across the.... Of £550.00 to change a name their DIRECTORS are FRAUD able to complain right away.. Two teenagers exchanging backrubs uk as the hotel charged us to make thomas cook airlines review with their phones in. A scheduled A330-200 service between Manchester and new York another payment off us again without us. A joke too, it 's not Easy to make a complaint.They are a disgrace holiday her... Competitors ( thomas cook airlines review, Delta, etc family trip and they ended with bankruptcy.How irresponsible they are their.. To Tyrkei in new plains there is flight to bodrum Turkey, flight departure was supposed to a. Impression - the best `` cheap '' airline there is to competitors ( British Delta. Collected 5 reviews with an average score of 2.60 a refund for the Seats they didn t... … airline Summary Orlando to Manchester with Thomas Cook airline from Denmark to Tyrkei new. Half hour refuelling turned into a two hour nightmare until we return back uk. 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