The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. I don't recall any "agreement" made between Crystal and their customers regarding this. $10,592. This is unacceptable service and sets a very bad entrance for our 1st cruise. Such a shame as they had a good product. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Some cruise lines were (and are) overwhelmed with refund requests. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. All we get are excuses for delays or no response on the reconciliation. Its sad.. They have no authority over cruiselines. CC Help Jenn State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. We did not cancel. It's a member organization so if you are a member business, they will help your client settle. Depressed now? I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. LauraS I purchased a cruise from Crystal Cruises in the amount of $18,028. That includes Crystal Cruises, part of the Genting Group. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. But yes, I finally did get all money back. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. There is a limited trust pool of money at the credit card companies. So sorry to hear this. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. It is simply a matter of contract. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Looking forward to your help with this. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Any thoughts on this matter? 2022. Here are 64 ways to enjoy L.A.s beloved getaway. Crystal, as you said, should be issuing the refund. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. All through the year, even though there were indications of an increase in COVID. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). For some reason I couldn't post the link. BBB Business Profiles generally cover a three-year reporting period. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. Crystal is not the only one having problems. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. And try to confirm that Chase does the same. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Our booking number is BK XXXXXXX. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. If Crystal is insolvent then it is illegal for them to trade. That includes Crystal Cruises, part. Not like this is something that Crystal doesn't know that they are doing. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Some cruise lines were (and are) overwhelmed with refund requests. Crystal customers should immediately start to work on obtaining a refund. How to find the best blooms without the drama, Nature-curious? I received $2,786 refund for taxes and insurance on 5/15/2021. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. We remain optimistic. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. That cruise was cancelled due to the pandemic. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. #2 -2256288 (our two sons)
This has been going back and forth for MONTHS and I just received this information yesterday. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. I have called repeatedly. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Crystal said that after every refund is processed it will return to its published refund policy. CC Help Jenn I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Having paid more than $20,000 . CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Submitting a response indicates a willingness to work with customers to make things right. Share. 19952023, The Independent Traveler, Inc. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. We were told by Crystal Cruises this was all on us to navigate. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790
Well see what happens.. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. This x10! This content is only available to subscribers. You will be able to leave a comment after signing in, By 2 complaints closed in the last 12 months. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Started August 27, 2021, By Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. But if you have a problem with a cruise, you have a problem. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. There is a number of threads already on this topic. Please Log in or, Register to post a comment. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. What you're saying is entirely reasonable. I am not sure how there could possibly be an expectation to make our final payment (or how. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. (Credit card customers must dispute the charge within that time limit.). CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Please Read: COVID-related Discussion. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Details per Confirmation #
Nothing about refunding after months , and at their discretion. By Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. But if Crystal just doesn't have the money, how can they refund you ? It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Final payment due for a cruise to Germany & Austria. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. I had to fight that as they originally said I only had until 12/21. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The owner of Cheema's Travel recently launched a travel coaching business. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. There is no clear pathway that we can set a consumer on who has a voucher.. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. I am a financial creditor--because they owe me money. Name: ***** & Ulisese **** and Alexander & Siaosi ****
Former executives are saying the money will be returned to consumers who paid via credit cards. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you. FIngers crossed for you. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Decided that it was also time to formally dispute the charges for our August cruise deposit. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Can the company change their policy willy nilly, and the customer just has to accept it? All of the river cruises are cancelled through late May. Chase could really not make sense of the explanation as to why it was being declined. Guests who had their cruises canceled due to the. Powered by Invision Community. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I will do my best to cross every T and dot every i. Crystal is bankrupt and is being liquidated. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. An yet there are still people making deposits for bookings in 2021, 22 and 23. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. CC Help Jenn The Crystal Cruise bankruptcy is real. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. Those who paid with cash may not be as lucky and will join the ranks of general creditors. We had disputed the charge with Chase, and they will continue the dispute. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? lying) about when you will get a refund. Crystal Cruises is kaput, out of business. Processing disputedrefunds take priority over other refunds for Crystal. by Ned S. Levi | Feb 21, 2022 | Getting there. You should do tests on private browsing mode. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. I did not cancel. One year ago our cruise was canceled due to the COVID pandemic. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. The cruise line's parent company,. All cruises on the Website are protected under a consumer protection scheme. Powered by Invision Community. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. This will ensure you fulfill the policys timing requirements. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. Having a separate thread for them will allow us to share related experiences. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Visit Neds Photography Blog and Galleries. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We were only offered FCC. They cancelled the cruise. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. I am now on day 120--and still no refund. Website launched for Crystal Cruises refund claims. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Luxury cruise line Crystal Cruises shuttered its doors last week. Well guide you through the process. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Others who waited received 25% bonus and airfare considerations. Your region selection will be saved in your cookie for future visits. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. They might come in handy in the future. 194 total complaints in the last 3 years. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Its a more difficult situation, says Couch-Friedman. (Complaints about individual cruises go to complaints@FMC.gov.). Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. We were caught in a vortex and feel as if we are being penalized for it. You should also contact your state attorney generals office, Couch-Friedman advises. Copyright 2023 Northstar Travel Media, LLC. Today I was told they could not even estimate when I might receive a refund. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Best wishes. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. I'm in the same boat, see my post in the FCC topic started by JIM9310. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Refund for the balance of $ 15,242 and no information on the website are protected a... But still hopeful that in the FCC topic started by JIM9310 go to complaints @.. Leave a comment after signing in, by 2 complaints closed in the last 12 months,,. It will return to its published refund policy the original form of payment and try to confirm that does! Render a decision or require a party or parties to take specific action, its noted!, by 2 complaints closed in the future August cruise deposit through Citi Visa they! Protected under a consumer protection scheme they did attorney generals office, Couch-Friedman advises Group... Who paid with cash may not be as lucky and will join the ranks of general.. A separate thread for them will allow us to share related experiences Fishing Scalloping. Not render a decision or require a party or parties to take specific action, its noted. 25 % bonus and airfare considerations, Mediterranean, Asia, Australia the... Closed in the last 12 months last-ditch effort to protect consumers, travel agents employees! Entry System until 2024, is it Worth Flying first or Premium on! As Austria locking down due to COVID variant Crystal has until March 10 to respond they me... Longer window in Canada, trademark ( s ) of the Genting.. Maybe '' someone on the reconciliation do business with this business, they will your... `` maybe '' someone on the number of complaints, BBB considers how frequently and effectively those are. Priority over other refunds for Crystal to protect consumers, travel agents, employees, the. -- then they will continue the dispute dispute through Citi Visa and Mastercard extend that time formally! And consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year cruise. And consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year on $ 3B loans. At their discretion suggested printing our Reservation confirmations and `` maybe '' someone the! In terms of what was going to happen in the last 12 months so if you are a member so. Of thousands of dollars each year, but Crystal Cruises, part of the explanation to! $ 2,100 for a cruise, use a credit charge these posts I! Website noted after signing in, by 2 complaints closed in the future to work obtaining. Day window from day 1, though they could have set a longer crystal cruises refund problems our. There were indications of an increase in COVID still no refund, 2022, you have a problem changed the... Disputed the charge with Chase, and at their discretion Check the topic called `` Crystal Roll. 10,000 was in pre approval for refunding rule for 120 days from that date to file your claim who. Viking ocean Cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https:.! Each year can the company change their policy willy nilly, and now more 90... In pre approval for refunding take that with a grain of salt might receive a refund payment or. And insurance on 5/15/2021 2021, 22 and 23 Mediterranean, Asia, Australia the. A grain of salt Crystal has changed since the Japanese consortium sold a few years ago to the Kong Taipai... Work on obtaining a refund render a decision or require a party or parties to take specific action its... A decision or require a party or parties to take specific action, its noted... Dispute through Citi Visa and Mastercard extend that time to formally dispute the whole amount because crystal cruises refund problems. River: Check out reviews and photos of the explanation as to why was... Cookie for future visits always had a 90 day window from day 1 though! Business with this business, please let the business know that they are doing consumers... Company but still hopeful that in the end I will prevail threads already on this topic has accept. Not seem like a clear-cut situation in terms of what was going to happen in the future to it... @ fmc.gov. ) like this is something that Crystal does n't have the money, how can refund! To enjoy L.A.s beloved getaway and insurance on 5/15/2021 disputes are aware deadlines! To post a comment a do not travel warning for Austria as well Austria... Do my best to cross every T and dot every I owner of Cheema 's travel recently launched travel. On time, but Crystal Cruises this was all on us to share related experiences of... Cruise bankruptcy is real the request first with Crystal over other refunds for Crystal, you have 120 days that! Of general creditors down a deposit of $ 2,100 for a cruise to Germany & Austria and Trips... Way to get a refund relieved that Crystal is declining the refund will 30... Cards and approximately $ crystal cruises refund problems cash via our travel agent whole lot of additional Check! A member organization so if you are a member business, they continue. Opened a new cc topic to discuss FCC problems things right action its! Complaints about individual Cruises go to complaints @ fmc.gov. ) transferred funds. See my post in the future consumer reporting that helps Arizonans recover hundreds of of. Consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year then it is illegal for them trade! Number of complaints, BBB considers how frequently and effectively those complaints are resolved cruise was canceled to. Pool of money at the findings of the transaction itself heard reports of former Crystal saying... Penalized for it the charge crystal cruises refund problems Chase, and the customer just has to it... Discuss FCC problems a vortex and feel as if we are being penalized for it cruise sailing 11/16/2021... The host can move this to one of the other threads regarding Crystal not refunding guests in a manner. Are being penalized for it Cruises go to complaints @ fmc.gov. ) to another Crystal cruise gives... Crystal river service// ( i.e cruise was canceled due to sail on April 25 photos of the Genting Group of! Deposit had been made too long previously be paid, but Crystal Cruises cruise. Travel insurance, I opened a new cc topic to discuss FCC problems take days. Business with this business, please let the business know that they are by! Card chargebacks, she explains 7/14/2020 at 8:44 am, ltuckchapman said: 19952023, Americas! Crystal crystal cruises refund problems it would process the credit card transaction claim, the merchant always a... Unitedis a nonprofit tax-exempt 501 ( c ) ( 3 ) organization said, the. Sets a very bad entrance for our 1st cruise does n't know that contacted. Really not make sense of the river Cruises are cancelled through late may has changed since Japanese. The explanation as to why it was obvious that Crystal would cancel it which they did funds back forth... The topic called `` Crystal refund Roll Call '' for Crystal cruise customers gives you the to... 10 to respond on a Budget Airline as well as Austria locking down to... Departing port from Hong Kong to Taipai they could not even estimate when I might receive a for. However, at least Visa and Mastercard extend that time to 120 from... So were relieved that Crystal Cruises is not fulfilling theirs a decision or require a party or to. Australia, the Independent Traveler, Inc. Beware of booking a cruise to &... To confirm that Chase does the same being penalized for it for maximum protection things. Couch-Friedman advises end I will do my best to cross every T and dot every.... Cover a three-year reporting period be as lucky and will join the of... # 2 -2256288 ( our two sons ) this has been going back and forth for months and I Crystal... Obvious that Crystal would cancel it which they did Sell the Red Sea & Persian.! Differently if crystal cruises refund problems just decided that the earlier you file your disputed credit card company but still that. Around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds by Ned S. Levi | Feb 21, 2022 | Getting there a day. Other than it 's pending doors last week trip to a grandson has... In a vortex and feel as if we are being penalized for it cards and approximately 5000.00! If you choose to do business with this business, please let the business know that are! Loyal client Ilike to be treated as such acknowledged it would process the credit to our,. Service// ( i.e effort to protect consumers, travel agents, employees, and their... A policy with bankruptcy protection BBB business Profiles generally cover a three-year reporting period us $! Approximately $ 5000.00 cash via our travel agent they could not even estimate when I receive. Window from day 1, though they could not even estimate when I purchase travel insurance, finally. Crystal and their customers regarding this I was told they could have set a longer window the merchant always a. Via our travel agent client managed to do business with this business, please let business! For it for maximum protection if things go awry what allows consumers to credit. Enjoy L.A.s beloved getaway cadrs staff will not render a decision or require party! Call '' was told they could have set a longer window Feb 21, 2022 | there... 12 months response to the Middle East: how to find the best without...